Welcome to Senteo

For the past 25 years, Michael has worked as a consultant to banks, retailers, technology companies, telecoms, and even governments in more than 30 countries. He has delivered a variety of successful projects ranging from business strategy to the launch of fully transformed organizations.

Michael is most known for his extensive experience and successful project delivery in the area of customer experience, relationship management, and loyalty in banks. Digital and business model transformations have become a specialty for his career.

He is also known for large-scale projects driving organizational transformation from product-centric to customer-centric, and even relationship-centric business models with a methodology designed to create significant and sustainable results.

His work portfolio includes projects for brands such as Abbey National (Santander), Alfa-Bank, Atlantico (Millennium BCP), BNP-Paribas, CBRE, Citibank, Europolis, Georgian Ministry of Justice , Home Credit, IBM, ING, Ivanhoe Cambridge, Megafon, Telefonica, VTB, Wembley Stadium, and many others.

Michael is a regular keynote speaker and guest lecturer at Stockholm School of Economics, Skolkovo School of Management, UNLV, Financial University, BAI, EFMA, Lafferty, ICSC, MECS+R, as well as many other international conferences and corporate events. As well, Michael has authored dozens of educational courses in the areas of strategy, digital and business model transformation, leadership, customer experience, corporate culture development, gamification, customer relationship management (CRM), and others with over 30,000 participants since 2004.

Michael has a Bachelor of Science degree in Business Management and is fluent in Russian and Spanish in addition to his native English.

Ian graduated from Batley School of Art and Design and his experience over the last 20 years, working across a diverse range of industries, gives him a unique view of how the creative process can be a valuable tool within a wider business transformation process.

His initial experience was in the design of shopping centers and large-scale retail outlets. Ian was a founding member and Design Director of Matrix Design, with responsibility across all design disciplines. Over a period of three years, Matrix Design became a top 25 UK design practice.

Later in his career within the John Ryan Company, Ian worked on major transformation projects for financial services sector, including Abbey National, Barclays, UBS, Permanent Bank, Nedbank, Deutsche Bank, and Credito Italiano, Forensparbanken.

Ian returned to the UK in 2000 and joined brand consultancy Identica as Design Director for retail. During five years there, Ian worked on many retail transformations including: the branch of the future for Bank Leumi in Israel, transformation programs for Alfa Bank, Life, Mir, Sobinbank and 36.6 in Russia, a number of major projects within the new Wembley Stadium development in London, and retail brand development programs for Vodafone, Renault and Nike.

Ksenia is a consultant with 17+ years of proven international experience in large-scale transformation projects in the financial sector, insurance, retail, healthcare, telecom and education in Russia, CIS, Central Asia and Europe.

Her portfolio of projects includes such companies as Danone, BNP Paribas, Societe General, Visa, Citibank, Alfa-Bank, Alfa-Capital Asset Management, Papa Johns, Demir Saglik Sigorta, Vremena Goda, European medical Center, Medsi, MTS Telecom, Raiffeisenbank, Ural FD Bank, RosEvroBank, 360 Federal Credit Union and many other companies.

Ksenia has worked both as an external consultant and inside companies on projects from general performance improvement to large scale transformations.

Ksenia is also a co-founder to a startup in the area of facial recognition and QR payments, loyalty platform and marketing AI for retail and SME businesses.

Consulting, business and entrepreneurship experience

• Director, Central Asia & Middle East at Senteo
• Co-founder and Partner of SWiP (startup of biometric & QR payments, AI for marketing)
• Head of Transformation projects, Alfa-Bank Russia
• Director of New Business Development, Alfa Capital Asset Management

Education

• Teacher of English and French, 1998-2003
• State & Governmental Management, 2000-2003
• Project Management, 2007-2008
• Agile transformation, 2015-2017
• Ksenia is fluent in English and French in addition to her native Russian.

Alexey — a transformation, strategy and change expert with more than 17 years of experience in 17 countries, more than 100 companies, and over 200 projects.  Alexey has worked as a banker in Alfa Bank Belarus and Russia, Raiffeisenbank and Impexbank, in a retail chain Euroset, in investment fund and as a consultant in banking, retail, insurance, manufacturing, automotive and telecom.

He has successfully designed and implemented projects in retail and corporate strategy, business transformation management, products and pricing systems, and corporate culture development, digital and physical channels, customer-oriented analytics, and CRM systems.

Alexey’s experience spans across the USA and Eastern Europe in such companies as BNP Paribas, Raiffeisenbank, Euroset, Atlant-M, Ural FD Bank, RosEvroBank, 360 Federal Credit Union, Alfa-Bank, Megafon, CHTPZ, TBC, Societe Generale Group etc.

Alexey launched a start-up financial advisor in the United States, he is also a member of advisory boards of several companies, and co-owner of several technology projects, neurosensory, media agency, and media networks, marketplace platforms and a number of other companies.

Education

• Strategic Management, Financial University of the Russian Government, Certificate of Advanced Studies
• Psychology / Psychology of Management — Change Management, Moscow Institute of Psychoanalysis, Bachelor of Science
• Ph.D. in Economics & Management of National Economy, International Academy of Assessment & Consulting
• Economist — Finance and Credit, Institute for Applied Computer Science & Management, Masters
• Agile transformation — co-founder of the Agile Manifesto Arie van Bennekum, Wemanity
• Product management program — Berkeley
• Empretec — Harvard Entrepreneurship Program, United Nations UNCTAD, United Nations Organization

Alexey is fluent in Russian and English.

Since 1995, Pilar has participated in more than 40 projects in 13 countries as project manager and change management manager including international brands such as ING Direct, Banco Santander, Atlantico and NovaRede (today Millennium BCP), TBC Bank, or Nadra Bank. She has played a significant role in the development of Senteo’s educational business line and Senteo certification courses on customer experience; and has also participated in projects to transform corporate culture in Russia, Ukraine and Georgia.​

Pilar was involved in the development of educational programs for the Mexican Ministry of Tourism. Developed “customer impressions” programs, which became the standard of quality of contacts in the Ministry of Tourism of Mexico. As a result of the project, the flow of tourists increased by 37% in the region of Quintana Roo in 2 years.

She specializes in business expansion projects in new regions/countries. She was responsible for the development of corporate training programs. Launched one of the leading franchise fast food networks in the U.S. with a full cycle of project management from location search, recruitment, equipment purchases to brand positioning.

Certified Project Management Expert. Certified professional coach. Pilar speaks six languages, including English, Portuguese and Spanish.

Education:

• Universidad Iberoamericana, Professional Coach
• Project Management Institute – PMP, Project Management Professional
• Universidad de Santiago de Compostela, degree in English Philology