Five Promises

Five Promises
A ready-made platform solution for feedback collection on the quality of human contact.
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Add to your list:

Five Promises

A ready-made platform solution for feedback collection on the quality of human contact.
Start
Add to your list:
Five Key Promises
Five Promises
NPS/CSI
Only depict the final result, providing just enough for a surface-level understanding.​
Five Promises
Five Promises
provide opportunities to understand the quality of human contact
1
Relationship and Interest
2
Exceeding Expectations
3
Teamwork
4
Attitude and Consistency
5
Environment
Why these Five Promises?
Why these Five Promises?
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Our experience in more than 30 countries has shown us that assessing the quality of human contact requires a balance of several elements. By asking your customers to rate these specific promises, you can understand the quality of individual contacts, team dynamics, and the environment created by the team.
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These five promises are also designed to measure solely the quality of the human touch – excluding the other factors that may unfairly evaluate employee performance. Other rating systems are not capable of assessing human behavior alone, and often include many factors influencing customer reviews that are not directly related to the quality of human interaction.
Why these Five Promises?
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The Five Promises platform allows organizations to collect customer feedback, index the performance of physical and alternative customer touchpoints, and benchmark against competitors to understand and improve the quality of human interactions with the customers.
Why is the Quality of Human Contact Important?
Many people may say that humans will be replaced by artificial intelligence from most jobs with repetitive and mundane tasks, but most companies are still created seeing humans as customers or end users. Most clients, faced with a difficult problem, a complex question or a need to get qualified advice, turn to human contacts for help when they cannot find a solution through digital channels.
Why is the Quality of Human Contact Important?
How does the Five Promises Platform Work?
1

QR Code Personalization
A branded QR code is generated with a unique branch link to the survey form.
QR Code Personalization
2

Placement of QR code in branches
A branded QR code with a unique branch link is generated.
Placement of QR code in branches
3

The client takes a survey
The customer scans the QR and completes a short survey using the Five Promises form, where elements need rating on a 5-point scale. ​
The client takes a survey
4

You get data in dashboards
Data from all feedback forms and surveys is compiled into interactive dashboards, which are available in your personal account on our platform.
You get data in dashboards
5

Improve the quality of customer contacts!
Feedback analysis results are displayed through interactive dashboards that provide insights on how to improve the quality at customer touchpoints across the five key promises that every business should deliver for its customers.
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Fast Integration
Just 5 steps and 3 weeks to get your assessment and results
1
Requesting and gathering information
2
Setting up the system, registration of personal accounts and creation of the dashboard​creation of a dashboard
3
Training
Placement of QR codes
5
Collection of the feedback
Evaluation of the results
1st week
2nd week
2nd week
3rd week
3rd week
6th week
The Five Promises platform is Used by
Why is this Tool so Important for Your Business Today?
https://senteo.net/wp-content/uploads/2023/10/customer-care.jpg

The Five Promises platform was designed specifically for businesses as a tool to help management measure and improve the quality of customer interactions, which will ultimately lead to improved customer relationships, increased loyalty, and better financial stability.

https://senteo.net/wp-content/uploads/2023/10/customer-care.jpg
Ready-made Platform Solution​
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Ready-made methodology for assessing the quality of contact
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Ready-made technical solution
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No need for complex integration
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No need to use databases or storage servers
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Pricing for Service Packages
System Installation
Packages
First information
Second information
Third information
$7 900 Contact Us
$12 900 Contact Us
$19 900 Contact Us
Installation Cost per Additional Unit 100 250 500
Installation Cost for an Additional Unit $50 $40 $30
Link to Survey Form check check check
QR Code Customization - check check
Number of Personal Accounts​ 2 5 10
Cost per Additional Personal Account​ $50 $40 $30
Multilingual - check check
Monthly
Price
$1 900
$2 900
$4 900
Additional Unit $20 $15 $10
Technical Support 1 h. 2 h. 4 h.
Additional Support (per hour)​ $200 $150 $100
Expert Assessment and Recommendations from Senteo information Observation Grading Recommendations
Management Training (2-hour workshop) information $1500 $750 Included
First
System Installation
$7 900
Installation Cost per Additional Unit 100
Installation Cost for an Additional Unit $50
Link to Survey Form check
QR Code Customization -
Number of Personal Accounts​ 2
Cost per Additional Personal Account​ $50
Multilingual -
Monthly
$1 900,
Additional Unit $20
Technical Support 1 h.
Additional Support (per hour)​ $200
Expert Assessment and Recommendations from Senteo information Observation
Management Training (2-hour workshop) information $1500
Contact Us
Second
System Installation
$12 900
Installation Cost per Additional Unit 250
Installation Cost for an Additional Unit $40
Link to Survey Form check
QR Code Customization check
Number of Personal Accounts​ 5
Cost per Additional Personal Account​ $40
Multilingual check
Monthly
$2 900,
Additional Unit $15
Technical Support 2 h.
Additional Support (per hour)​ $150
Expert Assessment and Recommendations from Senteo information Grading
Management Training (2-hour workshop) information $750
Contact Us
Third
System Installation
$19 900
Installation Cost per Additional Unit 500
Installation Cost for an Additional Unit $30
Link to Survey Form check
QR Code Customization check
Number of Personal Accounts​ 10
Cost per Additional Personal Account​ $30
Multilingual check
Monthly
$4 900,
Additional Unit $10
Technical Support 4 h.
Additional Support (per hour)​ $100
Expert Assessment and Recommendations from Senteo information Recommendations
Management Training (2-hour workshop) information Included
Contact Us
What Else We Measure?
Customer Experience Culture Index (СXCI)

The Customer Experience Culture Index (CXCI) is a measure of the quality of human interactions with customers across various channels. Unlike other mystery shopping methodologies, CXCI is specifically designed to assess both the quality of human contact and the emotional state of the customer during each interaction.​

Customer Experience Index (CEI)

The Customer Experience Index (CEI) enables companies to measure and benchmark the quality and consistency of customer experiences for first-time visitors to a physical location.​

Relationship Strength Score (RSS)

The Relationship Strength Score is a robust methodology that offers a more reliable measure of loyalty compared to commonly used approaches in business today. This survey and interview methodology is designed to assess three key loyalty factors: rational, emotional, and opportunity gap factors.​

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