Copy Link
E-mail
LinkedIn
Facebook
Telegram
WhatsApp
Latest Updates
Go Back to Main Menu
Five Key Promises
NPS/CSI
Only depict the final result, providing just enough for a surface-level understanding.
provide opportunities to understand the quality of human contact
1
Relationship and Interest
2
Exceeding Expectations
3
Teamwork
4
Attitude and Consistency
5
Environment
Why these Five Promises?
Our experience in more than 30 countries has shown us that assessing the quality of human contact requires a balance of several elements. By asking your customers to rate these specific promises, you can understand the quality of individual contacts, team dynamics, and the environment created by the team.
These five promises are also designed to measure solely the quality of the human touch – excluding the other factors that may unfairly evaluate employee performance. Other rating systems are not capable of assessing human behavior alone, and often include many factors influencing customer reviews that are not directly related to the quality of human interaction.
The Five Promises platform allows organizations to collect customer feedback, index the performance of physical and alternative customer touchpoints, and benchmark against competitors to understand and improve the quality of human interactions with the customers.
Why is the Quality of Human Contact Important?
Many people may say that humans will be replaced by artificial intelligence from most jobs with repetitive and mundane tasks, but most companies are still created seeing humans as customers or end users. Most clients, faced with a difficult problem, a complex question or a need to get qualified advice, turn to human contacts for help when they cannot find a solution through digital channels.
How does the Five Promises Platform Work?
1
QR Code Personalization
A branded QR code is generated with a unique branch link to the survey form.
2
Placement of QR code in branches
A branded QR code with a unique branch link is generated.
3
The client takes a survey
The customer scans the QR and completes a short survey using the Five Promises form, where elements need rating on a 5-point scale.
4
You get data in dashboards
Data from all feedback forms and surveys is compiled into interactive dashboards, which are available in your personal account on our platform.
5
Improve the quality of customer contacts!
Feedback analysis results are displayed through interactive dashboards that provide insights on how to improve the quality at customer touchpoints across the five key promises that every business should deliver for its customers.
Start
1
QR Code Personalization
A branded QR code is generated with a unique branch link to the survey form.
2
Placement of QR code in branches
A branded QR code with a unique branch link is generated.
3
The client takes a survey
The customer scans the QR and completes a short survey using the Five Promises form, where elements need rating on a 5-point scale.
4
You get data in dashboards
Data from all feedback forms and surveys is compiled into interactive dashboards, which are available in your personal account on our platform.
5
Improve the quality of customer contacts!
Feedback analysis results are displayed through interactive dashboards that provide insights on how to improve the quality at customer touchpoints across the five key promises that every business should deliver for its customers.
Start
Fast Integration
Just 5 steps and 3 weeks to get your assessment and results
1
Requesting and gathering information
2
Setting up the system, registration of personal accounts and creation of the dashboardcreation of a dashboard
3
Training
Placement of QR codes
5
Collection of the feedback
Evaluation of the results
1st week
2nd week
2nd week
3rd week
3rd week
6th week
The Five Promises platform is Used by
Why is this Tool so Important for Your Business Today?
The Five Promises platform was designed specifically for businesses as a tool to help management measure and improve the quality of customer interactions, which will ultimately lead to improved customer relationships, increased loyalty, and better financial stability.
Ready-made Platform Solution
Ready-made methodology for assessing the quality of contact
Ready-made technical solution
No need for complex integration
No need to use databases or storage servers
Start
Pricing for Service Packages
System Installation
| Packages |
First
|
Second
|
Third
|
|
$7 900 Contact Us
|
$12 900 Contact Us
|
$19 900 Contact Us
|
|
| Installation Cost per Additional Unit | 100 | 250 | 500 |
| Installation Cost for an Additional Unit | $50 | $40 | $30 |
| Link to Survey Form |
|
|
|
| QR Code Customization | - |
|
|
| Number of Personal Accounts | 2 | 5 | 10 |
| Cost per Additional Personal Account | $50 | $40 | $30 |
| Multilingual | - |
|
|
Monthly
| Price |
$1 900
|
$2 900
|
$4 900
|
| Additional Unit | $20 | $15 | $10 |
| Technical Support | 1 h. | 2 h. | 4 h. |
| Additional Support (per hour) | $200 | $150 | $100 |
|
Expert Assessment and Recommendations from Senteo
|
Observation | Grading | Recommendations |
|
Management Training (2-hour workshop)
|
$1500 | $750 | Included |
First
System Installation
$7 900
Installation Cost per Additional Unit
100
Installation Cost for an Additional Unit
$50
Link to Survey Form
QR Code Customization
-
Number of Personal Accounts
2
Cost per Additional Personal Account
$50
Multilingual
-
Monthly
$1 900,
Additional Unit
$20
Technical Support
1 h.
Additional Support (per hour)
$200
Expert Assessment and Recommendations from Senteo
Observation
Management Training (2-hour workshop)
$1500
Second
System Installation
$12 900
Installation Cost per Additional Unit
250
Installation Cost for an Additional Unit
$40
Link to Survey Form
QR Code Customization
Number of Personal Accounts
5
Cost per Additional Personal Account
$40
Multilingual
Monthly
$2 900,
Additional Unit
$15
Technical Support
2 h.
Additional Support (per hour)
$150
Expert Assessment and Recommendations from Senteo
Grading
Management Training (2-hour workshop)
$750
Third
System Installation
$19 900
Installation Cost per Additional Unit
500
Installation Cost for an Additional Unit
$30
Link to Survey Form
QR Code Customization
Number of Personal Accounts
10
Cost per Additional Personal Account
$30
Multilingual
Monthly
$4 900,
Additional Unit
$10
Technical Support
4 h.
Additional Support (per hour)
$100
Expert Assessment and Recommendations from Senteo
Recommendations
Management Training (2-hour workshop)
Included
System Installation
$7 900
| Installation Cost per Additional Unit | 100 |
| Installation Cost for an Additional Unit | $50 |
| Link to Survey Form |
|
| QR Code Customization | - |
| Number of Personal Accounts | 2 |
| Cost per Additional Personal Account | $50 |
| Multilingual | - |
Monthly
$1 900,
| Additional Unit | $20 |
| Technical Support | 1 h. |
| Additional Support (per hour) | $200 |
|
Expert Assessment and Recommendations from Senteo
|
Observation |
|
Management Training (2-hour workshop)
|
$1500 |
System Installation
$12 900
| Installation Cost per Additional Unit | 250 |
| Installation Cost for an Additional Unit | $40 |
| Link to Survey Form |
|
| QR Code Customization |
|
| Number of Personal Accounts | 5 |
| Cost per Additional Personal Account | $40 |
| Multilingual |
|
Monthly
$2 900,
| Additional Unit | $15 |
| Technical Support | 2 h. |
| Additional Support (per hour) | $150 |
|
Expert Assessment and Recommendations from Senteo
|
Grading |
|
Management Training (2-hour workshop)
|
$750 |
System Installation
$19 900
| Installation Cost per Additional Unit | 500 |
| Installation Cost for an Additional Unit | $30 |
| Link to Survey Form |
|
| QR Code Customization |
|
| Number of Personal Accounts | 10 |
| Cost per Additional Personal Account | $30 |
| Multilingual |
|
Monthly
$4 900,
| Additional Unit | $10 |
| Technical Support | 4 h. |
| Additional Support (per hour) | $100 |
|
Expert Assessment and Recommendations from Senteo
|
Recommendations |
|
Management Training (2-hour workshop)
|
Included |
What Else We Measure?
Customer Experience Culture Index (СXCI)
The Customer Experience Culture Index (CXCI) is a measure of the quality of human interactions with customers across various channels. Unlike other mystery shopping methodologies, CXCI is specifically designed to assess both the quality of human contact and the emotional state of the customer during each interaction.
Customer Experience Index (CEI)
The Customer Experience Index (CEI) enables companies to measure and benchmark the quality and consistency of customer experiences for first-time visitors to a physical location.
Relationship Strength Score (RSS)
The Relationship Strength Score is a robust methodology that offers a more reliable measure of loyalty compared to commonly used approaches in business today. This survey and interview methodology is designed to assess three key loyalty factors: rational, emotional, and opportunity gap factors.
Still Have Questions?
Senteo’s Content
See All
What major trends will impact customer experiences in the next 3-5 years? In the article Michael Ruckman discusses the strengths and limitations of technology in improving customer experiences.
How can banks and other companies generate emotional interest from customers? Find the answer to this question and more in this excellent introduction to the Senteo Methodology.
Michael Ruckman, President & CEO of Senteo talks about Customer Contacts, Experiences, and Journeys in this fast moving presentation from the MECS+R Congress in 2021 in Dubai.
What is the difference between retention and loyalty, and between customer-centric and relationship-centric business models? How exactly can one monetize customer experience? Michael Ruckman answers these questions and more…
In this book, co-authors Terry R. Bacon and David G. Pugh explore how exceptional companies use the principles of behavioral strategy to exceed expectations and outperform competitors.
Marshal Goldsmith explores the traits and characteristics of what helps already successful people, jump to the next rung of success, helping the reader critically assess and improve themselves.
Steve Zaffron and Dave Logan have created a methodology for improving the leaders who drive performance. They have identified three key aspects centered around effective communication.
John DiJulius examines how to improve customer service in your organization. He underscores the importance of interpersonal skills, which he argues have declined due to increasing reliance on technology.
This quick 5-minute video explains the difference between User Experience, Customer Experience and Life Experience, provides examples of each and explains the difference between CEM and CXO.
Go Back