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Voice On Demand Retail Podcast: Contacts, Experiences and Journeys: What customers really want
Featuring the first of a three part podcast episode with Michael Ruckman, President & CEO of Senteo. An expert with an incredible background in retail, retail banking, and real estate across all continents of the globe to talk about Customer Experience & Customer Journeys, The three faces of Digital for Retailers and the state of leadership in the retail market today.
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How can banks and other companies generate emotional interest from customers? Find the answer to this question and more in this excellent introduction to the Senteo Methodology.
Michael Ruckman talks about Customer Experiences & Customer Journeys, The three faces of Digital for Retailers and the state of leadership in the retail market today.
What is the difference between retention and loyalty, and between customer-centric and relationship-centric business models? How exactly can one monetize customer experience? Michael Ruckman answers these questions and more…
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Michael Ruckman, President & CEO of Senteo talks about Customer Contacts, Experiences, and Journeys in this fast moving presentation from the MECS+R Congress in 2021 in Dubai.
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