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Voice On Demand Retail Podcast: Contacts, Experiences and Journeys: What customers really want
Featuring the first of a three part podcast episode with Michael Ruckman, President & CEO of Senteo. An expert with an incredible background in retail, retail banking, and real estate across all continents of the globe to talk about Customer Experience & Customer Journeys, The three faces of Digital for Retailers and the state of leadership in the retail market today.
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What major trends will impact customer experiences in the next 3-5 years? In the article Michael Ruckman discusses the strengths and limitations of technology in improving customer experiences.
Michael Ruckman talks about Customer Experiences & Customer Journeys, The three faces of Digital for Retailers and the state of leadership in the retail market today.
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What is the difference between retention and loyalty, and between customer-centric and relationship-centric business models? How exactly can one monetize customer experience? Michael Ruckman answers these questions and more…
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