“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.”
Jeff Bezos (businessman)
“A customer experience is a memorable, time-related and unique interaction with a brand that will determine how you as a customer feel and how you’re engaged with that brand. Businesses consistently staging positive, engaging and fulfilling experiences for customers will benefit from an economic advantage.”
Sales training for front line along with basic development and coaching principles for line management.
Understanding branding and communications from the standpoint of emotional engagement and building relevant and meaningful dialogue with customers.
This course covers a complete view of customer touch points (both physical and virtual) and a unique model for standardizing and managing customer contact models across channels including approaches for customer feedback, quality management, and migration.
Understand how the innovation process changes moving from functionality and channel design to a process focused on creating value for customers.
Experiential Branding & Communications – Improving Brand Integration Through Emotional Engagement.
This course covers a complete view of customer touch points (both physical and virtual) and a unique model for standardizing and managing customer contact models across channels.
This course presents a comprehensive approach to classification of different journeys along with a detailed discussion of systemized journey management.
This course covers different approaches to innovation and explores new sources of value creation both for customers and for businesses.
This course includes an explanation of historical approaches to segmentation and a detailed discussion on behavioral segmentation, behavioral scenarios.
This course covers various methodologies for measuring customer satisfaction and loyalty and also includes a detailed discussion on the nature of customer relationships.
This course will give you a general understanding of the basic principles and elements of great customer experiences as an economic offering.
Training is designed for delivery in a leader-lead approach. A foundation is built for constructive feedback and ongoing development of a team personality and collective behavioral norms.