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Leadership & Corporate Culture
What Makes a Great Leader? Know about the Secret of Successful Leadership
Leadership & Corporate Culture
What Makes a Great Leader? Know about the Secret of Successful Leadership
Leadership & Corporate Culture
Customer Experience
Innovation & Design
Relationship Management & Loyalty
Transformation & Change
Latest updates
Susan Cain explores the overlooked value of introverts, challenging societal norms that undervalue introverted qualities, and illustrates how they contribute profoundly to the world.
Brenner underscores the influential role of empathy in business, proposing that kindness not only fosters increased profits but also contributes to a more fulfilling professional life.
Quote of The Day
“Corporate culture matters. How management chooses to treat its people impacts everything for better or for worse.”
Simon Sinek (author)
Quote of The Day
“Leadership consists of picking good men and helping them do their best.”
Chester Nimitz (admiral)
Quote of The Day
“The greatest leader is not necessarily the one who does the greatest things. He is the one that gets the people to do the greatest things.”
Ronald Reagan (famous actor)
Quote of The Day
“Digital natives have a very different view of the world and on what is positive, engaging and fulfilling, The work environment is not designed for this new generation, and that is where these new business models and the new management models are very important.”, Michael Ruckman
Quote of The Day
“There are two things in business that are almost impossible to manage, one of them is corporate culture, and the other one is transformation. You can only guide, influence and inspire to create the right environment for these two things to happen.”
Best-Rated Books on Leadership & Corporate Culture
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Marshal Goldsmith explores the traits and characteristics of what helps already successful people, jump to the next rung of success, helping the reader critically assess and improve themselves.
Tribal Leadership tackles the well-known and fascinating topic of people’s tendencies to segregate into groups with which they identify most, and in which they feel the most comfortable.
Daniel Goleman goes into detail providing an extensive theory and explanation of human behavior, emotional intelligence and how to interpret emotions, identifying the five major components of emotional intelligence.
Scott Gould uses his diverse expertise and life experience to define engagement providing a framework within the book which describes this process, with both tactical and strategic utility.
In the book Fearless Organization, author Amy Edmondson explores the culture of Psychological Safety while providing a blueprint to facilitate and adapt your organization to incorporate the methodology outlined.
Frontline Trainings
Front Line Sales Training & Development
Sales training for front line along with basic development and coaching principles for line management.
Master Class
Workshop
Leadership In The Digital Age – A Guide To Leading Agile & Adaptive Organizations
Understanding how leaders must evolve with relation to the evolution of business models, new management models, and the significant changes to the workforce with Digital Natives now making up more than 50% of the workforce globally.
Master Class
Workshop
Customer Experience Culture – Design, Development & Management
Understand the theory and mechanics of developing and managing a customer-centric and experience-driven corporate culture that is consistent and stable and includes elements of Employee Experience (EX) and Employee Relationship Management (ERM).
Management Training
Workshop
Understanding Leadership & Organizational Evolution
Understanding the evolution of leadership styles, management models, organizational structures, performance measurement and guiding change in the evolution of business models from product-centric to customer-centric and even relationship-centric.
Management Trainings
The Leadership Playbook for Guiding Digital Transformations
Understand how to manage both internal and external digital transformation while considering the landscape for digital business models and the effect on traditional business models. Understanding organizational readiness for transformation and the role of corporate culture in managing transformations.
Management Trainings
The Difficulties & Imperatives of Leadership in The Digital Age
The changes in consumer behavior, employee behavior, and the evolution of business models in the digital age cause significant difficulties and imperatives for leaders who must develop new skills and evolve their leadership styles to be effective in this fast changing, challenging, and competitive environment.
Management Trainings
Strategy & Transformation Management
Understanding how to design & manage change/transformation programs in organizations of different sizes. This course will help any size team or organization to better deal with change & transformation on any scale.
Exclusive Articles about Leadership & Corporate Culture
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Do businesses lack the intelligence to effectively manage customer relationships? This article explores the various forms of intelligence that businesses must develop in order to better serve this goal.
Do businesses lack the intelligence to effectively manage customer relationships? This article explores the various forms of intelligence that businesses must develop in order to better serve this goal.
PLUS magazine talked about many topics with Michael Ruckman, Founder and President of Senteo, a boutique consultancy with an impressive track record in business transformation.
Development cycles, customer-centric business models, corporate culture and other topics discussed with the local press during a trip to Kyrgyzstan and a workshop with Bai Tushum Bank in Bishkek.
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Frontline Trainings
Customer Experience Training (CET) – The Art of Experience
Training is designed for delivery in a leader-lead approach. A foundation is built for constructive feedback and ongoing development of a team personality and collective behavioral norms.
Videos about Leadership & Corporate Culture
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Simon Sinek explains that starting with ‘why’, having a strong driving motivation behind the work you do, can be the deciding factor between success and failure for a business venture.
In July, we were asked to do a webinar for MBA students in the Stockholm School of Economics, and we decided to publish five parts of the webinar over the next couple of weeks. Enjoy the first module and look for more every couple of days.
If Product & Channel innovation is "What I get," then Experiential Innovation is "What it Means to Me." This is the difference between what is purchased, and the effect or value that it actually creates for the customer. Quite a simple concept, but it means so much in the transition from product-centric to customer-centric business models.
Customer Journeys are a great start, but what if we can influence behavior so that customers can reach their goals faster and more efficiently. Understanding a bit about human behavior and using tools to influence better behavior in customer journeys represents a new area of value creation - helping customers to be successful at realizing goals.
Podcast about Leadership & Corporate Culture
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What is the difference between retention and loyalty, and between customer-centric and relationship-centric business models? How exactly can one monetize customer experience? Michael Ruckman answers these questions and more…
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