Management Training
Workshop
Understanding Leadership & Organizational Evolution

Understanding the evolution of leadership styles, management models, organizational structures, performance measurement and guiding change in the evolution of business models from product-centric to customer-centric and even relationship-centric.

Understanding Leadership & Organizational Evolution
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The evolution of leadership styles The evolution of leadership styles
Organizational structure and customer-centricity Organizational structure and customer-centricity
Management model evolution Management model evolution
Performance measurement advancements Performance measurement advancements
Guiding organizational change Guiding organizational change
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The Senteo Learning Experience Methodology

Delivery formats
Hybrid education
Hybrid education
This training delivery format is a customized solution to maximize your learning team’s time. Different portions of the courses are delivered onsite, remote over Zoom, and/or online in The Senteo Online Learning Center.
Onsite education
Onsite education
This is a flexible and tailor-made solution that allows you to be trained in Senteo’s methodology in a physical environment. Subscribe to stay informed of our onsite education offering.
Remote education
Remote education
Engage real-time education over Zoom just as you would in a physical environment. This learning delivery method allows a perfect balance between theoretical content, individual assignments, live interactions, and practical group exercises over Zoom breakout rooms and other new-generation collaborative tools.
What Will You Learn?
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Evolution of leadership styles: Students will gain a comprehensive understanding of how leadership styles have evolved over time. They will explore different leadership approaches and learn how they have been influenced by changing business landscapes and organizational dynamics.

Senteo

Management model evolution: Students will learn about the evolution of management models, including traditional hierarchical structures, matrix organizations, and more contemporary approaches. They will examine the factors that drive these changes and the impact they have on organizational effectiveness.

Senteo

Organizational structure and customer-centricity: Students will delve into the evolution of organizational structures and their alignment with customer-centric strategies. They will understand how businesses transition from product-centric to customer-centric and relationship-centric models, and the implications for leadership and management.

Senteo

Performance measurement advancements: The workshop or master class will cover the evolution of performance measurement approaches. Students will learn about traditional metrics, such as financial indicators, as well as newer approaches like balanced scorecards and key performance indicators (KPIs). They will explore the importance of aligning performance measurement with organizational goals and strategies.

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Guiding organizational change: Students will develop skills in guiding organizational change and transformation. They will learn about change management theories and practices, including strategies for overcoming resistance to change, fostering employee engagement, and leading successful transformations.

Who’s this Course for?
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Aspiring leaders: Individuals who aspire to leadership positions or want to enhance their leadership skills can benefit from this workshop or master class. It provides a foundation for understanding different leadership styles and requirements, enabling participants to develop their own leadership capabilities.

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Managers and supervisors: Current managers and supervisors can expand their knowledge and skills by learning about the evolution of management models, organizational structures, and performance measurement approaches. They can gain insights into how to effectively adapt their management practices to changing business environments.

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HR professionals: Human resources professionals can gain valuable insights into leadership and organizational evolution, enabling them to contribute to talent management, leadership development, and organizational change initiatives within their organizations.

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Business professionals and consultants: Professionals working in business-related roles, such as consultants, strategists, and analysts, can benefit from understanding how businesses evolve and adapt to changing market dynamics. This knowledge can help them provide valuable insights and recommendations to their clients or organizations.

Understanding Leadership & Organizational Evolution

Entrepreneurs and business owners: Individuals starting or running their own businesses can gain a deeper understanding of leadership and organizational dynamics. They can learn how to structure their organizations effectively, adopt customer-centric approaches, and navigate organizational change and transformation.

Education Journey
Chapter 1

Introduction to Organizational Evolution​

Chapter 2

The Evolution of Leadership Requirements & Leadership Styles​

Chapter 3

What Great Leaders Understand​

Chapter 4

The Evolution of Management Models​

Chapter 5

The Evolution of Organizational Structures & Organizing for CX​

Chapter 6

The Evolution of Performance Measurement Approaches​

Chapter 7

Guiding Organizational Change & Transformation​

The Senteo Learning Experience

All of our educational programs follow a simple but very effective approach designed together with an organizational psychologist to improve the retention of concepts and stimulate application of the methodology to real world business needs. All programs are structured with the following four components:

The Senteo Learning Experience

Learn — understand the theory and mechanics behind each aspect of the methodology

The Senteo Learning Experience

Do — apply the different aspects of the methodology during exercises and work groups

The Senteo Learning Experience

See — observe real world applications, examples and case studies related to each aspect of the methodology

The Senteo Learning Experience

Extend — identify and support the possibilities for real-world applications of the methodology specific to current business needs and goals

Testimonials
MEET YOUR PROFESSOR
Michael Ruckman, President & CEO of Senteo
Michael Ruckman, President & CEO of Senteo
Michael Ruckman, President & CEO of Senteo

Michael is a regular keynote speaker and guest lecturer at Stockholm School of Economics, Skolkovo School of Management, UNLV, Financial University, BAI, EFMA, Lafferty, ICSC, MECS+R, as well as many other international conferences and corporate events. As well, Michael has authored dozens of educational courses in the areas of strategy, digital and business model transformation, leadership, customer experience, corporate culture development, gamification, customer relationship management (CRM), and others with over 30,000 participants since 2004.

25 years
of experience
30,000+
graduates
300+
projects
30
countries
25 years
of experience
30,000+
graduates
300+
projects
30
countries
Michael Ruckman, President & CEO of Senteo
Understanding Leadership & Organizational Evolution
The evolution of leadership stylesThe evolution of leadership styles
Organizational structure and customer-centricityOrganizational structure and customer-centricity
Management model evolutionManagement model evolution
Performance measurement advancementsPerformance measurement advancements
Guiding organizational changeGuiding organizational change
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Answering your questions
Team and corporate learning are essential for enhancing business performance as they enable employees to acquire new skills, knowledge, and perspectives. By investing in learning and development programs, organizations can foster a culture of continuous improvement, innovation, and adaptability. This, in turn, leads to increased productivity, employee engagement, and better decision-making throughout the company.
Effective team and corporate learning programs vary depending on the organization's needs and goals. However, a combination of interactive workshops, leadership development initiatives, advisory & coaching programs, online modules, and hands-on experiential learning tends to yield positive results. Customized programs that align with specific business challenges and incorporate real-life scenarios tend to be particularly effective.
Measuring the impact and ROI of team and corporate learning can be done through various methods, such as pre- and post-assessments, feedback surveys, performance evaluations, and tracking key performance indicators (KPIs). Additionally, organizations can analyze factors like employee retention rates, customer satisfaction scores, revenue growth, and productivity improvements to gauge the overall impact of learning initiatives on business outcomes.
To ensure effective application of knowledge, it's crucial to create a supportive learning environment that encourages knowledge sharing, collaboration, and continuous improvement. This can be achieved through ongoing coaching and mentoring, providing opportunities for practical application of newly acquired skills, establishing clear performance expectations, and integrating learning into daily work routines. Regular follow-up and reinforcement activities can also help reinforce and solidify learning outcomes.
Fostering a culture of continuous learning and development requires a multi-faceted approach. It starts with leadership commitment and support for learning initiatives. Organizations can encourage continuous learning by offering opportunities for skill-building, providing access to relevant resources and training programs, recognizing and rewarding employees who prioritize learning, and fostering a safe environment where individuals feel comfortable experimenting and taking risks. Encouraging knowledge-sharing practices, promoting cross-functional collaboration, and promoting a growth mindset can also contribute to a culture of continuous learning.
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