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Management Trainings
The Leadership Playbook for Guiding Digital Transformations
Understand how to manage both internal and external digital transformation while considering the landscape for digital business models and the effect on traditional business models. Understanding organizational readiness for transformation and the role of corporate culture in managing transformations.
Managing internal and external digital transformation
Organizational readiness and corporate culture
The evolution of business models and changes to the workforce
Different approaches for managing digital transformations
Change management and transformation leadership Delivery formats
Hybrid education
This training delivery format is a customized solution to maximize your learning team’s time. Different portions of the courses are delivered onsite, remote over Zoom, and/or online in The Senteo Online Learning Center.
Onsite education
This is a flexible and tailor-made solution that allows you to be trained in Senteo’s methodology in a physical environment. Subscribe to stay informed of our onsite education offering.
Remote education
Engage real-time education over Zoom just as you would in a physical environment. This learning delivery method allows a perfect balance between theoretical content, individual assignments, live interactions, and practical group exercises over Zoom breakout rooms and other new-generation collaborative tools.
What Will You Learn?
Managing Internal and External Digital Transformation: Gain an understanding of how to effectively manage both internal and external digital transformation initiatives. Explore the landscape of digital business models and their impact on traditional business models. Learn strategies to navigate the digital landscape and drive successful transformations.
Organizational Readiness and Corporate Culture: Understand the importance of organizational readiness for transformation and the role of corporate culture in managing digital transformations. Explore how to assess and enhance organizational readiness, and develop strategies to align corporate culture with the goals of digital transformation.
Evolution of Business Models and Changes to the Workforce: Dive into the evolution of business models in the digital era and examine the implications for the workforce. Learn how digital transformations impact the way organizations operate and how to effectively manage the changes that occur within the workforce.
Different Approaches for Managing Digital Transformations: Explore a range of approaches for managing digital transformations. Gain insights into traditional planning and project management methodologies, as well as agile and Scrum methodologies. Understand the appropriate use cases for each approach and learn how to tailor them to the specific needs of digital transformations.
Change Management and Transformation Leadership: Discover how great leaders effectively manage change and transformation in the digital context. Learn practical techniques and strategies to drive successful digital transformations, including the design of transformation projects. Explore key success factors, warnings, and case studies to deepen your understanding and apply your knowledge in real-world scenarios. Engage in exercises to reinforce your learning and enhance your ability to lead digital transformations.
Who’s this Course for?
Business Leaders and Executives: C-suite executives, business owners, and senior leaders who are responsible for leading organizations through digital transformations. This course will provide them with the necessary knowledge and strategies to effectively guide their organizations in adapting to the digital landscape.
Project Managers and Transformation Leads: Professionals involved in managing digital transformation projects or leading transformation initiatives within their organizations. This course will enhance their understanding of digital leadership and provide them with frameworks and tools to drive successful digital transformations.
Digital Strategists and Consultants: Individuals who specialize in digital strategy or work as consultants in advising organizations on their digital transformation journeys. This course will broaden their perspectives and equip them with practical insights and best practices to better serve their clients.
Change Management Professionals: Practitioners specializing in change management, organizational development, or HR roles, who want to enhance their expertise in leading digital transformations. This course will provide them with specific strategies and approaches to manage change in the digital context.
Entrepreneurs and Start-up Founders: Individuals who are launching or managing digital-focused businesses and startups. This course will equip them with the necessary leadership skills and knowledge to navigate the challenges of digital transformations and optimize their business models for the digital era.
Professionals Seeking Career Advancement: Individuals who aspire to advance their careers in the digital domain and seek to develop their leadership capabilities. This course will provide them with a solid foundation in digital leadership principles and practices, making them valuable assets in the ever-evolving digital landscape.
Education Journey
This is one of the courses more popular right currently due to the urgent need of businesses and teams for adaptation to the new digital scenario.
Chapter 1
The Evolution of Business Models & Changes to the Workforce
Chapter 2
The Digital Leader – Leadership in the Digital Context
Chapter 3
Different Approaches for Managing Digital Transformations
Chapter 4
Traditional Planning, Project Management, Agile / Scrum, and Appropriate Cases for Usage
Chapter 5
How Great Leaders Manage Change & Transformation
Chapter 6
Design of a Transformation Project
Chapter 7
Key Success Factors, Warnings, & Case Studies, B2C and B2B Examples, and Exercises
The Senteo Learning Experience
All of our educational programs follow a simple but very effective approach designed together with an organizational psychologist to improve the retention of concepts and stimulate application of the methodology to real world business needs. All programs are structured with the following four components:
Learn — understand the theory and mechanics behind each aspect of the methodology
Do — apply the different aspects of the methodology during exercises and work groups
See — observe real world applications, examples and case studies related to each aspect of the methodology
Extend — identify and support the possibilities for real-world applications of the methodology specific to current business needs and goals
Testimonials
We recently participated in an online training session with our colleagues from VTB about “Experiential Innovation”. During the training, Michael provided valuable insights into the economics of customer experiences, guided us in building Customer Journey Maps (CJMs), and highlighted the distinction between customer-centric and human-centric business models. He was exceptionally open, responsive, and generously shared his wealth of experience and knowledge. The training also gave me the opportunity to apply my understanding of behavioral economics and neurophysiology to real-life business cases. Once again, I want to express my gratitude to Michael and his entire team on behalf of myself and my colleagues. The experience was truly outstanding! 👍🔥
Anna Sh.
Michael’s workshops and master classes are always memorable and rated as “excellent.” It’s a pleasure to work with him and the entire Senteo team.
Alexey S.
For someone like me, an IT specialist and tech enthusiast, Michael’s course was like a journey to Mars! It felt like discovering a whole new planet that I was thrilled to explore. Everything was fresh and incredibly interesting. And the best part? Thanks to Michel, complex concepts were explained in a simple language that I could easily grasp. The assignments were designed in a way that pushed me to come up with original ideas. I highly recommend it to everyone!
Dmitriy G.
Achieving high productivity with minimal time investment!
Non-conventional and invaluable! From June 9th to 11th, I participated in the online training “Experiential Innovation,” and to say that it was an explosion of emotions, knowledge, and communication is an understatement! The materials provided by Michael are simple and easy to understand, and the tools used during the training are highly convenient. The result of this training is a boost of energy and even greater desire to delve deeper into the subject matter! Hold on, customers, this is going to be phenomenal! !#senteo
Elizabeth S.
Clear explanations, valuable information, knowledgeable instructor.
Fachar K.
I had the privilege to participate in Michael’s training about creating exceptional customer experiences. The experience was incredibly interesting, productive, and engaging. As someone who was new to online training, I was pleasantly surprised by the remarkable level of dynamics and engagement it offered. It was a truly cool and informative experience! I wholeheartedly recommend it to everyone.
Gleb St.
Achieving high productivity with minimal time investment! Unconventional and valuable!
Irina Sh.
#senteo#MichaelRuckman
In an amazing way, he combines the depth of the subject with an easy delivery of complex materials. Employees from different levels participated in the online training “Experiential Innovation” for VTB Bank, and here are the key points highlighted by the participants:
1. Convenience and comfort of conducting the training over Zoom and utilizing Miro boards.
2. The training content. The connection between the product, the customer, long-term relationships, and creating innovative solutions to transition from a product-centric approach to a relationship-centric one is crucial and applicable to any innovation.
3. The chat support and participant engagement before the training were organized in a very natural and gentle manner.
4. The outcome of the training resulted in specific sets of innovative solutions in six different areas. This means that we could immediately put into practice what we worked on during the training. The knowledge gained is highly practical, which is essential for my company.
5. Michael:) I cannot fail to mention the charisma and vast experience of our trainer, Michael. It was extremely valuable that he shared his experience from different organizations.
In summary: I wholeheartedly recommend Senteo’s training sessions and plan to explore their other offerings as well.
Janna Kh.
Great ideas and concepts for understanding the role of customer experience and customer relationship.
Natalia S.
#Senteo and #MichaelRuckman – each presentation reveals a new side of the CX approach. I like the fine balance of theory and practice, as well as the combination of both seriousness and humor in the presentations at conferences and workshops, which makes the process even more fascinating and engaging.
Luiza U.
Training from #MichaelRuckman is all about simplifying the complex. The materials, delivery, and support are top-notch. After three days of training, the amount of knowledge acquired exceeded expectations. I want to specifically highlight the atmosphere, which inspires you to strive for new achievements! Thank you.
Sara B.
We took the UX Redesign course in an online format. Everything was organized excellently, with convenient tools for collaborative work. We didn’t notice any difference compared to in-person training. The team did a great job.
Roman N.
Great course! Helpful practice activities.
Tresford Ch.
Irecently completed Michael Ruckman’s online training, “Experiential Innovation” for VTB Bank.” Three unforgettable days filled with an incredible emotional charge, a wealth of new knowledge and tools that can now be applied in practice. Throughout the training, I found myself realizing that every piece of information presented held immense value and would be beneficial in my future work. I extend a heartfelt thank you to Michael and the Senteo team for simply being who you are and for the outstanding work you do!
Yuliya A.
MEET YOUR PROFESSOR
Michael Ruckman, President & CEO of Senteo
Michael Ruckman, President & CEO of Senteo
Michael is a regular keynote speaker and guest lecturer at Stockholm School of Economics, Skolkovo School of Management, UNLV, Financial University, BAI, EFMA, Lafferty, ICSC, MECS+R, as well as many other international conferences and corporate events. As well, Michael has authored dozens of educational courses in the areas of strategy, digital and business model transformation, leadership, customer experience, corporate culture development, gamification, customer relationship management (CRM), and others with over 30,000 participants since 2004.
25 years
of experience
30,000+
graduates
300+
projects
30
countries
25 years
of experience
30,000+
graduates
300+
projects
30
countries
The Leadership Playbook for Guiding Digital Transformations
Managing internal and external digital transformation Organizational readiness and corporate culture The evolution of business models and changes to the workforce Different approaches for managing digital transformations Change management and transformation leadership Senteo Online Education Calculator
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Answering your questions
Team and corporate learning are essential for enhancing business performance as they enable employees to acquire new skills, knowledge, and perspectives. By investing in learning and development programs, organizations can foster a culture of continuous improvement, innovation, and adaptability. This, in turn, leads to increased productivity, employee engagement, and better decision-making throughout the company.
Effective team and corporate learning programs vary depending on the organization's needs and goals. However, a combination of interactive workshops, leadership development initiatives, advisory & coaching programs, online modules, and hands-on experiential learning tends to yield positive results. Customized programs that align with specific business challenges and incorporate real-life scenarios tend to be particularly effective.
Measuring the impact and ROI of team and corporate learning can be done through various methods, such as pre- and post-assessments, feedback surveys, performance evaluations, and tracking key performance indicators (KPIs). Additionally, organizations can analyze factors like employee retention rates, customer satisfaction scores, revenue growth, and productivity improvements to gauge the overall impact of learning initiatives on business outcomes.
To ensure effective application of knowledge, it's crucial to create a supportive learning environment that encourages knowledge sharing, collaboration, and continuous improvement. This can be achieved through ongoing coaching and mentoring, providing opportunities for practical application of newly acquired skills, establishing clear performance expectations, and integrating learning into daily work routines. Regular follow-up and reinforcement activities can also help reinforce and solidify learning outcomes.
Fostering a culture of continuous learning and development requires a multi-faceted approach. It starts with leadership commitment and support for learning initiatives. Organizations can encourage continuous learning by offering opportunities for skill-building, providing access to relevant resources and training programs, recognizing and rewarding employees who prioritize learning, and fostering a safe environment where individuals feel comfortable experimenting and taking risks. Encouraging knowledge-sharing practices, promoting cross-functional collaboration, and promoting a growth mindset can also contribute to a culture of continuous learning.
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