Welcome to the Experience Economy – Joe Pine
Why is it that the goofy-looking gumball machine revolutionized its industry? Follow the link to see Joe Pine explain the principles of the experience economy and the value it provides.
Sales training for front line along with basic development and coaching principles for line management.
Understanding branding and communications from the standpoint of emotional engagement and building relevant and meaningful dialogue with customers.
This course covers a complete view of customer touch points (both physical and virtual) and a unique model for standardizing and managing customer contact models across channels including approaches for customer feedback, quality management, and migration.
Understand how the innovation process changes moving from functionality and channel design to a process focused on creating value for customers.
Experiential Branding & Communications – Improving Brand Integration Through Emotional Engagement.
This course covers a complete view of customer touch points (both physical and virtual) and a unique model for standardizing and managing customer contact models across channels.
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