Video Library

In this 14-part series, Michael Ruckman and Marcus Guest discuss how businesses, customers, and the relationship between the two will change as a result of the pandemic.

Michael Ruckman and John Berry, CEO of EFMA (European Financial & Marketing Association) discuss the banking industry and customer-centric business models, and how current approaches can be improved.

Michael Ruckman and Joe Pine discuss the impact of the pandemic on businesses and customer behavior and how this relates to the experience economy.

Michael Ruckman and Stuart Lawson discuss the positive elements of a crisis along with some of the interesting things happening as a result of Coronavirus.

Why do we continue to have problems with equality and social harmony? And why is equality still an issue? Michael Ruckman holds a conversation Dr. Mark Tribbitt.

Michael Ruckman and Alexey Marey discuss how banks can help their customers in times of crisis and how fostering financial literacy benefits both banks and customers.

View our course of "Leadership in the Digital Age" in 6 modules. Topics include changing management models, customer engagement, and use of data and game

In July, we were asked to do a webinar (in Russian) for MBA students in the Stockholm School of Economics. Follow the link to see the five-part webinar

Michael Ruckman is speaking about disruptive technologies, relationships with clients and offering at Product Sense conference in Minsk.