Design

Design
See All
Sort by:
Explanation of What UX, CX and LX is and the Difference Between CEM & CXO
Explanation of What UX, CX and LX is and the Difference Between CEM & CXO
This quick 5-minute video explains the difference between User Experience, Customer Experience and Life Experience, provides examples of each and explains the difference between CEM and CXO.
Welcome to the Experience Economy – Joe Pine
Welcome to the Experience Economy – Joe Pine
Why is it that the goofy-looking gumball machine revolutionized its industry? Follow the link to see Joe Pine explain the principles of the experience economy and the value it provides.
Customer Journeys – Creating Value For Customers
Customer Journeys – Creating Value For Customers
In this quick video, Michael Ruckman explains how Customer Journeys create value for customers, rather than simply moving them from one contact to the next.
Experiential Innovation. Full Version
A clip from Michael Ruckman’s is presentation about disruptive technologies, relationships with clients and offering at the Product Sense conference in Minsk, featuring a more detailed explaination of experiential innovation.
Experiential Innovation. Full Version
Experiential Innovation. Full Version
Experiential Innovation. Full Version
A clip from Michael Ruckman’s is presentation about disruptive technologies, relationships with clients and offering at the Product Sense conference in Minsk, featuring a more detailed explaination of experiential innovation.
Experiential Innovation. Short Version
Experiential Innovation. Short Version
A clip from Michael Ruckman’s is presentation about disruptive technologies, relationships with clients and offering at the Product Sense conference in Minsk where Michael explains experiential innovation.
What do Customers Really Want?
What do Customers Really Want?
Can customers really tell you what they want? Only 2.5% can, and their comments are usually lost amongst all others who can’t, which is why it’s important to help them decide.
Joe Pine. Understanding The Experience Economy
Joe Pine. Understanding The Experience Economy
In this quick video, Joe Pine, author of The Experience Economy, explains how Senteo’s expertise brings value to the retail banking industry.
Joe Pine is Speaking about Customer Experience Index CEI
In this quick video, Joe Pine, author of The Experience Economy, explains the value of Senteo’s Customer Experience Index (CEI) as an indicator for banks.
Joe Pine is Speaking about Customer Experience Index CEI
Joe Pine is Speaking about Customer Experience Index CEI
Joe Pine is Speaking about Customer Experience Index CEI
In this quick video, Joe Pine, author of The Experience Economy, explains the value of Senteo’s Customer Experience Index (CEI) as an indicator for banks.