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Seems that banks might be a good vehicle for spreading financial literacy. At least the initial results seem to be beneficial both for customers and banks. Michael Ruckman and Alexey Marey continue their discussion on the Coronavirus Crisis in Russia and how Banks are responding.
It sometimes takes a crisis to break away from the old model and see the new model. This crisis may actually help banks to become more customer-centric. Michael Ruckman and Alexey Marey continue their discussion on the Coronavirus Crisis in Russia and how Banks are responding.
Examples of relationship-centricity are everywhere, but there is still a lot of room for development. Corporate culture becomes more and more important for companies. Michael Ruckman and Alexey Marey continue their discussion on the Coronavirus Crisis in Russia and how Banks are responding.
Seems that neither 100% remote nor 100% office are acceptable in the new normal brought about by the pandemic. Most likely, various forms of hybrid work models will arise over the next year. Michael Ruckman and Alexey Marey finish up their discussion on the Coronavirus Crisis in Russia and how Banks are responding.
Seems that neither 100% remote nor 100% office are acceptable in the new normal brought about by the pandemic. Most likely, various forms of hybrid work models will arise over the next year. Michael Ruckman and Alexey Marey finish up their discussion on the Coronavirus Crisis in Russia and how Banks are responding.
When most people think of Customer Journeys, they are actually thinking of User Journeys. In this 5-minute video, Michael Ruckman explains the difference between UJM, CJM and LJM.