#4. Could a Crisis be Good for Customer-Centricity?

It sometimes takes a crisis to break away from the old model and see the new model. This crisis may actually help banks to become more customer-centric. Michael Ruckman and Alexey Marey continue their discussion on the Coronavirus Crisis in Russia and how Banks are responding.

04/27/23
views 4299
comments0

Be the first to watch new videos.
Subscribe and stay up to date with new videos!

    Leave a Reply

    Surviving & Thriving with Social Responsibility in Financial Literacy

    See content on this topic
    Michael Ruckman is the founder and President of Senteo. He is also a senior advisor at Efma. He discusses the...
    Emerging as a compelling alternative to traditional banking, neobanks place a strong emphasis on providing swift banking services, responsive customer support, fair fee structures, and user-friendly financial products.
    Voice On Demand Retail Podcast: Contacts, Experiences and Journeys: What customers really want
    Michael Ruckman, President & CEO of Senteo talks about Customer Contacts, Experiences, and Journeys in this fast moving presentation from the MECS+R Congress in 2021 in Dubai.
    Michael Ruckman Talks about Customer-Centric Business Models
    What is the difference between retention and loyalty, and between customer-centric and relationship-centric business models? How exactly can one monetize customer experience? Michael Ruckman answers these questions and more…
    Senteo Rating
    Infinite Possibility: Creating Customer Value on the Digital Frontier
    Senteo Rating
    Gamify: How Gamification Motivates People to Do Extraordinary Things
    Senteo Rating
    Work Rules!: Insights from Inside Google That Will Transform How You Live and Lead
    Senteo Rating
    Answering the Ultimate Question: How Net Promoter Can Transform Your Business
    Senteo Rating
    Gamify: How Gamification Motivates People to Do Extraordinary Things
    How to Build a Business That Lasts 100 Years
    Join strategist Martin Reeves as he explains how executives can apply six principles from living organisms to build resilient businesses that flourish in the face of change.
    How to Build a Business That Lasts 100 Years
    Join strategist Martin Reeves as he explains how executives can apply six principles from living organisms to build resilient businesses that flourish in the face of change.
    Related Videos
    What is Relationship-Centricity?
    This short video explains what relationship-centricity is and how it is different from customer-centricity. Follow the link to see how companies can extract value from their relationships with
    Explanation of What UX, CX and LX is and the Difference Between CEM & CXO
    This quick 5-minute video explains the difference between User Experience, Customer Experience and Life Experience, provides examples of each and explains the difference between CEM and CXO.