News

The global shift towards digital innovation and technology has prompted Kazakh banks to migrate online, forcing them to focus on customer experience to secure a strong position in the market.

On May 28, Ksenia Konstantinova, Senteo's Director for Central Asia and the Middle East, spoke at an international conference at the Management Development Institute on Singapore in Tashkent (MDIS Tashkent).

The main results, excerpts and conclusions in the presentation format on the results of the three-year research of the Customer Experience Index (CEI) in the banking sector of Uzbekistan and other Central Asian countries conducted by Senteo in collaboration with the Marketing Association of Uzbekistan.

Senteo's insights on banking trends highlighted at the 'Finance trends – FinTech and banks, anti-fraud, popularization of Islamic banking' conference.

This program covers the key elements of corporate culture from leadership styles, organizational evolution to the mechanics of managing corporate culture.

The program targets managers and specialists of state-owned businesses in Uzbekistan undergoing transformation and aiming to improve operational efficiency.

Ksenia Konstantinova, Director for the Central Asia and Middle East regions at the consulting firm Senteo International, has unveiled the findings of a research collaboration conducted with the Marketing Association of Uzbekistan in the banking sector of Central Asia.

Alexey Veretenov, Managing Partner of Senteo Inc. assesses the level of digitalization of banks in the Kyrgyz Republic. Overview of Customer Experience Index 2023

On February 17, at the Tashkent Digital Marketing Forum 2024 organized by the Marketing Association of Uzbekistan, SQB Bank was awarded the first place in the Senteo Customer Experience Index, Banks of Uzbekistan 2023.

Kazakhstan's banking sector excels in Central Asia. The 2023 CEI results show growth to 3.23, yet the industry remains predominantly product-centric. Explore the findings for more insights.