News

News EventsPress NewsUncategorized
Sort by:
Senteo is Announced as a Lead Partner in EFMA’s Business Academy & Advisory Program
This new addition to EFMA’s offering will provide new access to knowledge and advice from experts and practitioners on a variety of topics.
The 2020 Customer Experience Culture Index
From 2007-2012, Senteo published an annual Customer Experience Index (CEI) that became a standard ranking for banks in Moscow.
What Shopping Centers & Retailers Need to Know about Customer Experiences in the Time of COVID-19
On the online Retail Congress for The Middle East Council of Shopping Centers & Retailers we discussed What Shopping Centers & Retailers Need to Know about Customer Experiences in the Time of COVID-19.
The Retail Congress for The Middle East Council of Shopping Centers & Retailers
Last week, Michael Ruckman and Joe Pine co-author of The Experience Economy had an interview / discussion at the Retail Congress for The Middle East Council of Shopping Centers & Retailers and here are the summary insights.”Its always a big pleasure doing an interview with Joe Pine”
The Retail Congress for The Middle East Council of Shopping Centers & Retailers
Last week, Michael Ruckman and Joe Pine co-author of The Experience Economy had an interview / discussion at the Retail Congress for The Middle East Council of Shopping Centers & Retailers and here are the summary insights.”Its always a big pleasure doing an interview with Joe Pine”
Fefteen Years Ago, on October 25th, 2005, Michael Ruckman had an Idea
15 years ago, on October 25th, 2005, Michael Ruckman had an idea while attending a Banking Conference in Barcelona.
Michael Ruckman on Open Innovation Forum Organized by Skolkovo
We were involved in the largest forum for innovative development in Russia and Eastern Europe organized by the Russian Government.
Michael Ruckman Presented his Keynote Presentation “Leadership in the Digital Age”.
On September 24th, Michael Ruckman presented his keynote presentation "Leadership in the Digital Age" at the online conference organized by HR Kitchen.
The best news in your inbox!
Subscribe now and receive a special gift with your subscription.

    Michael Ruckman Kicked off the First Block of the Executive Digital MBA Training Program
    On September 28, Michael Ruckman and Alexey Veretenov kicked off the first block of the Executive Digital MBA training program, which was organized by our partners from mail.ru for employees of several large Russian companies.
    Presentation of Experiential Innovation for the Stockholm School of Economics MBA
    Experiential Innovation creates new sources of value for customer by using tactics of emotional engagement and customer journey management to guide customers to desired outcomes.
    First “Physical World” lecture Since March 13th. For Skolkovo Business School
    On September 23rd Michael Ruckman presented for Skolkovo Business School in the first "physical world" lecture since March 13th.
    Part 7 in Our Series of Discussions with Thought Leaders: Surviving & Thriving with Customer-Centric Banking
    In this new series Michael Ruckman and John Berry CEO of EFMA (European Financial & Marketing Association) are discussing the banking industry and customer-centric business models.