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Sharing Ideas on Transformational Mindsets with Great Leaders from EFMA
On February 9, Michael Ruckman spoke at an EFMA event focused on Transformational mindsets.
The topic of discissions at the event detailed business development issues, our understanding of transforming or developing a business, the important things to keep in mind during business development and transformations.
For a clear path to success, well-prepared leaders and employees are more important than processes.
In order to effectively transform or develop a business, the right mentality is paramount.
This vital discussion is broken up into two-episode webinar series where we discuss the following:
- challenges faced transforming financial institutions
- competences and knowledge required for people to create success
- developing and communicating with people
- leading an organization into an uncertain future
- best practices and lessons learned from those with a transformational mindset
- learning formats and the most effective methods of development
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The global shift towards digital innovation and technology has prompted Kazakh banks to migrate online, forcing them to focus on customer experience to secure a strong position in the market.
On May 28, Ksenia Konstantinova, Senteo's Director for Central Asia and the Middle East, spoke at an international conference at the Management Development Institute on Singapore in Tashkent (MDIS Tashkent).
The main results, excerpts and conclusions in the presentation format on the results of the three-year research of the Customer Experience Index (CEI) in the banking sector of Uzbekistan and other Central Asian countries conducted by Senteo in collaboration with the Marketing Association of Uzbekistan.
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