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Michael Ruckman had the Keynote Presentation at the Customer Contacts in Finance Conference
On 19th November Michael Ruckman presented at the Customer Contacts in Finance Conference n Moscow.
He spoke about the evolution of the contact center, the importance of becoming a relationship management center, and elements of team engagement and building a great corporate culture in contact centers.
Thank you Olga Fedorova and organizer for including us and a big thanks to the participants for your attention and good questions!
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In the fall semester of 2025, Michael Ruckman coached UNLV’s student sales team in its first-ever national competition, leading the team to a third-place finish among top universities in the United States.
During the spring and fall semesters of 2025, Michael was a guest speaker in several lectures within the UNLV curriculum for both Bachelor’s and Master’s degree programs.
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