News & Events

Learning what your customers really want just might be the key to creating a relationship-centric bank.

As you know, Senteo is committed to providing research and thought leadership in the areas of Customer Experience, Customer Relationships, and Loyalty. 

On Tuesday, August 27, 2013, Michael Ruckman Presents: Understanding and Managing Customer Relationships for Banks and Credit Unions.

Based on your feedback, we recently added the “sort” capability in the Recommended Reading, Article, and Video sections of the Community to allow you to easily navigate our content.

BAI recently published a new article written by Michael Ruckman entitled Putting Transformation First for CRM.

Previously, Michael Ruckman and his team have posted 50 book reviews on the topics of customer experience, customer relationship management and loyalty.

Michael Ruckman spoke at the recent Windy City Summit held in Chicago this past 8th thru 10th 2013. Speaking on the topic of Relationship – Centric Banking, Michael addressed the hundreds of North American bankers that attended the conference to share treasury and finance ideas, concepts and techniques.

Michael Ruckman supports the Southern Highlands Charitable Foundation and and attends the Governor’s Black-Tie Invitational annual golf and social event.

As a company dedicated to helping banks and retailers to enhance the quality of their relationships with customers through meaningful experiences, the executives of Senteo have read many books, research reports, articles and blogs on the topics of Customer Experience, Customer Relationship Management, and Loyalty.

After 2.5 years of work together with Senteo, Ural FD has launched the new face of their fully transformed and...