News & Events

For the last six months, we mystery shopped 70 banks in Almaty, Tashkent, Bishkek, and Dushanbe to complete the latest version of the Senteo Customer Experience Index (CEI) to measure the quality of first visit customer experiences in the banking industry.

On November 15-16 this year, the International Hotel Tashkent hosts the International PLUS-Forum “Retail Central Asia”, dedicated to the current state and prospects for the development of e-commerce and the retail industry in Uzbekistan and Central Asian countries.

Global trends – what is important to know about customer needs, preferences, and behavior right now!

As part of their annual conference, we were very impressed to see such a motivated and energetic group of professionals in Bai Tushum Bank and their clients, partners, and invited guests.

Senteo played a significant role in the delivery of educational modules in the Gregory Vogt School for Retail Professionals organized by the Middle East Council of Shopping Centers & Retailers.

Very happy that Senteo was part of the Plus-Forum Uzbekistan conference in Tashkent!

For the second year, the Senteo team performed field research on the quality of customer contacts in bank branches.

Fantastic day with our partner the Armenian National Interest Fund and representatives from their portfolio companies seeking to expand their business landscape by exporting their offerings to international markets and customers.

This week we started the series of International Masterclasses with EFMA as an open-enrollment opportunity for bankers from around the world to learn together.

During the Business Zoom Program at the Stockholm School of Economics, Michael Ruckman taught the module on Marketing & Customer Experience for Entrepreneurs for participants from different industries and businesses of different sizes.