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Presentation of Experiential Innovation for the Stockholm School of Economics MBA
Experiential Innovation creates new sources of value for customer by using tactics of emotional engagement and customer journey management to guide customers to desired outcomes.
First “Physical World” lecture Since March 13th. For Skolkovo Business School
On September 23rd Michael Ruckman presented for Skolkovo Business School in the first "physical world" lecture since March 13th.
Part 7 in Our Series of Discussions with Thought Leaders: Surviving & Thriving with Customer-Centric Banking
In this new series Michael Ruckman and John Berry CEO of EFMA (European Financial & Marketing Association) are discussing the banking industry and customer-centric business models.
Recorded Excerpts from our Zoom Course «Leadership in the Digital Age»
Great news for those who love our content! We will be posting some video modules from our Zoom Course «Leadership in the Digital Age».
Recorded Excerpts from our Zoom Course «Leadership in the Digital Age»
Great news for those who love our content! We will be posting some video modules from our Zoom Course «Leadership in the Digital Age».
Michael Ruckman Presented a Webinar for Digital Transformation: “The Next Disruptive Innovations in the Digital World”
On July 1st, together with partner Exposystems, Michael Ruckman presented a webinar for professionals managing or interested in digital transformation.
Part 6 in Our Series of Discussions with Thought Leaders: Surviving & Thriving with Equality & Social Harmony
In this series we are speaking with Dr. Mark Tribbitt, Professor of Strategy at the Pepperdyne, Graziadio Business School. Mark has a Ph.D. in Strategic Managment, a Masters Degree in Business Administration and a Bachelors Degree in Finance.
What Small & Medium-Sized Business Owners Need to Know about Customer Experience & The Evolution of Business Models
On June 23rd, together with the Moscow Department of Entrepreneurship & Innovation, Michael Ruckman held a webinar for business owners.
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    What Everyone Needs to Know about Managing a Remote Workforce
    On June 17, with partner company Center-Game, Alexey Veretenov and Michael Ruckman held a webinar for HR specialists.
    Part 5 in Our Series of Discussions with Thought Leaders: Surviving & Thriving with Social Responsibility in Financial Literacy
    In this series we are  speaking with Aleksey Marey the former CEO of Alfa Bank Russia.
    Part 4 in Our Series of Discussions with Thought Leaders: Surviving & Thriving with Crisis Management & Leadership
    At this time we have the joy of speaking with Stuart Lawson - the former head of HSBC in Russia and a person who spent the better part of 25 years as a crisis manager for Citibank.
    Michael Ruckman Gives Keynote Presentation for Digital Mindset: People at the Heart of Digital Transformation
    On May 20, Michael Ruckman gave the keynote presentation at the online conference "Digital Mindset: People at the Heart of Head of Digital Transformation".