News & Events

Sort by:
Michael Ruckman Held a Master Class at the Customer Experience Forum Conference
On 17th October Michael Ruckman held a master class at the Customer Experience Forum conference in Moscow – “Customer Journey Mapping and Influencing Customer Behaviour and Engagement”.
Senteo Presented at Kommersant Retail Day
On 16th October Michael Ruckman presented at Kommersant Retail Day at the Four Seasons, Moscow.
Michael Ruckman Held the Keynote Presentation at the CX Forum
On 15th October Michael Ruckman presented at the Customer Experience Forum in Moscow. His presentation, “What is True CX Strategy and Who Owns It?” was very well received by the audience.
Joseph Pine, Co-Author of the Best-Selling Book The Experience Economy, Shared an Evening With Invitees From Senteo’s List of Friends
On October 8, Joseph Pine, co-author of the best-selling book The Experience Economy, shared an evening with a select group for a unique experience at CulinaryOn.
Joseph Pine, Co-Author of the Best-Selling Book The Experience Economy, Shared an Evening With Invitees From Senteo’s List of Friends
On October 8, Joseph Pine, co-author of the best-selling book The Experience Economy, shared an evening with a select group for a unique experience at CulinaryOn.
Senteo Delivered the 1st Module of Customer Experience Training for Nikoil Bank in Baku
On Saturday, October 5th, Senteo Delivered the 1st module of Customer Experience Training for Nikoil Bank in Baku, Azerbaijan.
Master Class of Michael Ruckman & Shannon Quilty in Mozaica
On October 2, Michael Ruckman, CEO, Senteo and Shannon Quality, Partner, Senteo made presentations at Mozaica Retail School as part of the master class “How customer experience increases revenue in retail?”
Michael Ruckman Presented at Customer Day
On 26th September Michael Ruckman presented at Customer Day in Digital October, Moscow.
The best news in your inbox!
Subscribe now and receive a special gift with your subscription.

    Michael Ruckman Presented at Customer Service Summit
    On 25th and 27th, September Michael Ruckman presented at Customer Service Summit 2019 with presentation about customer-centric model of business and master class about CJM and LJM.
    Senteo Presents Keynote at MECS+R Learning & Development School in Dubai
    Michael Ruckman and Shannon Quilty were honored to be invited to participate in Middle East Council of Shopping Centers + Retail first Learning & Development School for Retail Real Estate Professionals this June in Dubai.
    Senteo are Pleased to Participate in RCSC’s
    Senteo are pleased to participate in RCSC’s “Дни Торговых Центров” taking place November 29th – 30th.
    Forgotten Baby Boomers
    While we’ve been trying to untangle the mysteries of Millenials and Gens X, Y and Z, the largely forgotten Baby Boomers have been shopping.