ChelPipe Group

ChelPipe Group
2019 - 2020 Russia

ChelPipe Group is an industrial group in the metallurgical industry in Russia and is one of the more dominant domestic pipe manufacturing companies. The main goal of ChelPipe Group is to comprehensively meet the needs of Russian and foreign companies in the fuel and energy industry through the development and supply of integrated solutions for transport and field pipelines.

Project Objectives

Diagnostic of the ChelPipe business landscape. Formation of a best practice leadership model. Development of communication, collaboration and trust that creates effective leadership. Optimization of existing and implementation of new business processes. Customer Relationship Management.

Some of The First-Year Results

Working with the CX top management team in building a relationship-centric model for customer relationships

CX mature company

CX strategy department and CX department

UX redesign and training.