Alfa Bank
2016 - 2019 Belarus
2016 - 2019 Belarus
Alfa Bank – one of the leading retail banks in Belarus.
Facts in Numbers
280%
Retail Loans
357%
Customer Liabilities
182%
Commission Income
203%
Financial Results
Project Objectives
Digital transformation, development of new digital channels and completely automated processes. New Retail and SME strategies with new products, pricing, communications, and front-line culture change. Overall development and growth of the leadership team through education and guidance.
Some of the Results
In a country with a struggling economy, Alfa Bank Belarus is among the strongest in ROE and growth every year along with additional indicators:
470%
increase in share of digital customers
236%
increase of active retail customers
Launch
of a totally digital bank INSYNC
Online
approval of loans in mobile bank
Other Case Studies
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