The program included all five elements of Senteo’s methodology with the addition of expert support in areas such as operations, organizational design, IT integration, vendor selection, sales, partnership programs, and more. Throughout 2011 and 2012 Senteo took on many roles and supported the bank’s management in all aspects of the development agenda, following a methodical, step-by-step process. One of the key components of the approach was to ensure that the bank’s project team retained valuable implementation skills and “know-how” so that they could apply them independently utilizing the experience gained from working with Senteo. This resulted in an Increase in operational profit for the retail business.