Events

First time in Russia, today’s B2B Customer day was a huge success with over 100 participants from both Russian and International companies.

Many interesting topics and discussions today at The IV Annual Practical Conference “Commercial Real Estate Management” where Alexey Veretenov presented...

Participants enjoyed the view from the Principles of UX & UJM Redesign course delivered by the Senteo team on the 60th floor in Moscow City.

As part of an executive education program at Skolkovo School of Management in Moscow, Michael Ruckman gave a master class today on the topic of distribution models for exporters and how to build a proper relationship management approach with customers in different countries.

ichael Ruckman had the keynote presentation today at the HR Management Forum. The presentation covered enhancing employee experiences in contact centers to drive better, more engaging customer contacts.

On 19th November Michael Ruckman presented at the Customer Contacts in Finance Conference n Moscow.

On 29th October presented Experiential Innovation at the Product Sense conference in Minsk.

On 24th October Michael Ruckman moderated the Digital Mindset for Leaders Forum at the Financial University in Moscow.

On 17th October Michael Ruckman held a master class at the Customer Experience Forum conference in Moscow – “Customer Journey Mapping and Influencing Customer Behaviour and Engagement”.

On 16th October Michael Ruckman presented at Kommersant Retail Day at the Four Seasons, Moscow.