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First Time in Russia, Today’s B2B Customer Day Was a Huge Success
First time in Russia, today’s B2B Customer day was a huge success with over 100 participants from both Russian and International companies. Keynote speaker and moderator, Michael Ruckman, covered topics of Customer Experience and Relationship-Centricity and guided healthy discussions on corporate culture development and evolution of business models.
Alexey Veretenov also presented on the topic of employee experience and evolution of management models.
Thank you to all of the participants for lively discussion and great questions, and thank you to Future Business for believing in the topic!
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The global shift towards digital innovation and technology has prompted Kazakh banks to migrate online, forcing them to focus on customer experience to secure a strong position in the market.
On May 28, Ksenia Konstantinova, Senteo's Director for Central Asia and the Middle East, spoke at an international conference at the Management Development Institute on Singapore in Tashkent (MDIS Tashkent).
The main results, excerpts and conclusions in the presentation format on the results of the three-year research of the Customer Experience Index (CEI) in the banking sector of Uzbekistan and other Central Asian countries conducted by Senteo in collaboration with the Marketing Association of Uzbekistan.
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