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On 15th October Michael Ruckman presented at the Customer Experience Forum in Moscow. His presentation, “What is True CX Strategy and Who Owns It?” was very well received by the audience.
On October 8, Joseph Pine, co-author of the best-selling book The Experience Economy, shared an evening with a select group for a unique experience at CulinaryOn.
On October 2, Michael Ruckman, CEO, Senteo and Shannon Quality, Partner, Senteo made presentations at Mozaica Retail School as part of the master class “How customer experience increases revenue in retail?”
On October 2, Michael Ruckman, CEO, Senteo and Shannon Quality, Partner, Senteo made presentations at Mozaica Retail School as part of the master class “How customer experience increases revenue in retail?”
On 25th and 27th, September Michael Ruckman presented at Customer Service Summit 2019 with presentation about customer-centric model of business and master class about CJM and LJM.
Michael Ruckman and Shannon Quilty were honored to be invited to participate in Middle East Council of Shopping Centers + Retail first Learning & Development School for Retail Real Estate Professionals this June in Dubai.
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Joe Pine (co-author of The Experience Economy) and Michael Ruckman have put together a fast-paced and information packed 1-day workshop will help participants to explore the nature of relationships between banks and their customers.
Senteo adds 3 banker webinars to its banking education calendar. The Senteo Online Education program provides a venue for financial services professionals to expand and hone their knowledge without the travel and time commitment of live events and certification courses.
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