CEI

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Exciting News from the Research Team!
Senteo launching monthly Customer Experience Index (CEI) Measurements in Almaty, Bishkek, and Yerevan! Unlock competitive advantages with expert insights.
Unlocking Bank Ratings: Customer Experience Index (CEI) 2023 in Almaty
Senteo held the CEI presentation in Almaty, unveiling bank ratings after conducting an impactful study. Explore how our methodology empowers banks.
The Customer Experience Index (CEI) is Launched in Central Asia
For the last six months, we mystery shopped 70 banks in Almaty, Tashkent, Bishkek, and Dushanbe to complete the latest version of the Senteo Customer Experience Index (CEI) to measure the quality of first visit customer experiences in the banking industry.
The 2021 Customer Experience Culture Index
For the second year, the Senteo team performed field research on the quality of customer contacts in bank branches.
The 2021 Customer Experience Culture Index
For the second year, the Senteo team performed field research on the quality of customer contacts in bank branches.
The 2020 Customer Experience Culture Index
From 2007-2012, Senteo published an annual Customer Experience Index (CEI) that became a standard ranking for banks in Moscow.
Senteo Releases its Annual Study Customer Experience Index 2012
Senteo Inc., released its annual Customer Experience Index (CEI) that evaluates the activities of large retail Russian banks in terms of their attractiveness to potential customers.
Customer Experience Index 2012
On June 1, we released our annual retail banking survey, “The Customer Experience Index 2012 — Choosing the Right Path to Greater Appeal in the Eyes of the Customer.”