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There is the grim forecast and the optimistic vision. Michael Ruckman and John Berry continue their discussion on the effects of Coronavirus on the banking industry and the possibility for banks to be customer-centric.
If you are not creating value for your customers, the future looks fairly grim. Banks must learn to create value for customers through life events and themed ecosystems of solutions for a life journey. Michael Ruckman and John Berry wrap up their discussion on the effects of Coronavirus on the banking industry and the possibility for banks to be customer-centric.
In this new video series, Michael Ruckman and B. Joseph Pine discuss surviving and thriving in during the Coronavirus Pandemic and the long tail of effects to businesses and customer behavior to follow the current crisis. New modules will be posted every couple days for the next two weeks.
Are your customers enjoying Time Well Spent? How can you build additional sources of revenue while still creating value and an engaging experience for your customers? Michael Ruckman and Joe Pine continue their discussion on the experience economy in times of crisis and the Coronavirus pandemic.
Are your customers enjoying Time Well Spent? How can you build additional sources of revenue while still creating value and an engaging experience for your customers? Michael Ruckman and Joe Pine continue their discussion on the experience economy in times of crisis and the Coronavirus pandemic.
How can online shopping experiences be more engaging and effective? And how can human contact be integrated into hybrid shopping experiences to enhance the overall experience and engagement for online shoppers? Michael Ruckman and Joe Pine continue their discussion on the effects of the Coronavirus on retailers and experience stagers in part three of this seven part series.
If it's worth doing a one-to-one interaction in a store, it's worth doing a one-to-one interaction online. Any brand that strives to be customer-centric will use human contact, education, support, and guidance to enhance the value of their offering. Michael Ruckman and Joe Pine continue their discussion on the effects of the Coronavirus on retailers and experience stagers in part four of this seven part series.
Are companies using the data that they capture to bring value to customers? In most cases, the wealth of data is massively unused, and almost no real value is created for customers. Michael Ruckman and Joe Pine continue their discussion on the effects of the Coronavirus on retailers and experience stagers in part five of this seven part series.
How do shopping centers come out of the current pandemic with a new model for managing customer relationships? Struggling for years already, shopping centers may have a colossal opportunity if they take the time to reinvent NOW! Michael Ruckman and Joe Pine continue their discussion on the effects of the Coronavirus on retailers and experience stagers in part six of this seven part series.
How do shopping centers come out of the current pandemic with a new model for managing customer relationships? Struggling for years already, shopping centers may have a colossal opportunity if they take the time to reinvent NOW! Michael Ruckman and Joe Pine continue their discussion on the effects of the Coronavirus on retailers and experience stagers in part six of this seven part series.
What should be done to be ready for the future? Refresh, Renew, and Develop - three principles discussed in this final module while Michael Ruckman and Joe Pine wrap up their discussion on the effects of the Coronavirus on retailers and experience stagers in final part of this series.
In this short video, Michael Ruckman explains how customer-oriented analytics can be used to demonstrate to sceptics the value and increased revenue and profits that customer-centric business models bring.
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