Transformation

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Transformation Corporate Culture General Business Innovation Organizational Behavior Organizational Evolution Transformation Design Evolution of Business Models Game Theory Change Managment Emotional Intelligence Leadership Customer Experience Customer-Centricity Relationship-Centricity Loyalty Relationship Management

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No Rules Rules: Netflix and the Culture of Reinvention

Reed Hastings, the CEO of Netflix, and Erin Meyer, bestselling author of The Culture Map, take a deep dive into the ideologies at the heart of Netflix corporate culture.

The Infinite Game

Sinek explores a concept of game theory, arguing that how a leader plays the game within which they exist is paramount to the success of whatever they are working towards.

Start with Why: How Great Leaders Inspire Everyone to Take Action

In one of his best know works, author Simon Sinek explains that the ‘why’ of what people and companies do is as important as the ‘what’ and the ‘how’.

First, Break All the Rules: What the World’s Greatest Managers Do Differently

Sifting through 25 years’ worth of Gallup surveys, Marcus Buckingham and Curt Coffman analyzed managers from companies large and small to dissect what it is that successful managers do.

First, Break All the Rules: What the World’s Greatest Managers Do Differently

Sifting through 25 years’ worth of Gallup surveys, Marcus Buckingham and Curt Coffman analyzed managers from companies large and small to dissect what it is that successful managers do.

The Crisis Experience

In this paper, written in the wake of the 2008 financial crisis, Michael Ruckman explains why customer-centric business models can and must survive periods of crisis.

Bringing Customer Relationships Back into CRM Implementations

Why did 47% of CRM implementations in the US fail? Michael Ruckman explains why implementing CRM technology without adopting a customer-centric approach is like putting the cart before the horse.

Leadership in the Digital Age

Mr. Ruckman gave insights into the changing role of leadership in modern companies, the changes in business models over the last few decades, focusing on what firms should do.

The Three Faces of Digital for Retailers

We spent a little time exploring the three major areas of digital value creation for retailers, and we found most businesses are not taking full advantage of the opportunities.

The Three Faces of Digital for Retailers

We spent a little time exploring the three major areas of digital value creation for retailers, and we found most businesses are not taking full advantage of the opportunities.

Digital Transformation: In this Global, Digital World We All Must Learn to Work Together!

PLUS magazine talked about many topics with Michael Ruckman, Founder and President of Senteo, a boutique consultancy with an impressive track record in business transformation.

The Operational & Management Dilemma for Russian Bankers

Miroslav Boublik examines three aspects of bank operating models - the organization of operations, the approach to business, and the management model, alongside the specifics of the Russian market.

Voice On Demand Retail Podcast: Part 3 – Leadership in the Retail Market

Michael Ruckman talks about Customer Experiences & Customer Journeys, The three faces of Digital for Retailers and the state of leadership in the retail market today.