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Unlocking Customer-Centric Success: Aleksey Veretenov at the 4Future Banking conference
On May 25th, at the Bishkek International Finance Forum, Michael Ruckman delivered an exclusive workshop on ‘The Difficulties and Imperatives of Leadership in the Digital Age.’ The workshop covered strategies for leaders to adapt to evolving business models, emerging management approaches, and significant shifts workforce behavior, with a particular focus on ‘digital natives’ who now make up over 50% of the global workforce. This prominent annual financial event served as an excellent platform for sharing insights, discussing the latest trends, showcasing IT solutions, and forming partnerships.
Attendees gained valuable insights into navigating changing business models, adapting to workforce transformations, and addressing the unique challenges posed by ‘digital natives,’ who are projected to comprise 75% of the global workforce by 2025.
We extend our appreciation to the Bishkek International Finance Forum for hosting us!
At the 4Future Banking conference in Yerevan, Aleksey Veretenov, a transformation and change management expert and senior partner at Senteo Inc., shared valuable insights on transitioning to customer-centricity, implementing life cycle management tools, incorporating gamification, utilizing process instrumentation, and rethinking customer relationships.
Through the effective embrace of customer-centricity and the integration of robust life cycle management tools, organizations can improve customer relationships, boost their profits, and gain a competitive edge in the market.
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The global shift towards digital innovation and technology has prompted Kazakh banks to migrate online, forcing them to focus on customer experience to secure a strong position in the market.
On May 28, Ksenia Konstantinova, Senteo's Director for Central Asia and the Middle East, spoke at an international conference at the Management Development Institute on Singapore in Tashkent (MDIS Tashkent).
The main results, excerpts and conclusions in the presentation format on the results of the three-year research of the Customer Experience Index (CEI) in the banking sector of Uzbekistan and other Central Asian countries conducted by Senteo in collaboration with the Marketing Association of Uzbekistan.
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