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Insights from 2023 Customer Experience Index in Central Asia
2023 Customer Experience Index Summary!
In a transformative endeavor, Senteo’s 2023 Customer Experience Index (CEI) covered five Central Asian countries: Armenia, Azerbaijan, Kazakhstan, Uzbekistan, and Kyrgyzstan. After four quarters of meticulous research, we are thrilled to present the summarized findings.
A big thank you to all the banks committed to enhancing customer experience – we’re proud to be your ally on the road to a customer-centric business model, aiming to gain a competitive advantage and reduce sensitivity to price. Stay tuned for our Q4 results! We have big plans for 2024, including expanding our reach to more countries.
If you can’t wait until then, sign up for a personal account now and be the first to access your country’s ratings.
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The main results, excerpts and conclusions in the presentation format on the results of the three-year research of the Customer Experience Index (CEI) in the banking sector of Uzbekistan and other Central Asian countries conducted by Senteo in collaboration with the Marketing Association of Uzbekistan.
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