Corporate Culture

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Corporate Culture Change Managment Corporate Culture Customer-Centricity Evolution of Business Models Game Theory Leadership Loyalty Organizational Evolution Relationship Management Relationship-Centricity Transformation Innovation Customer Experience Emotional Intelligence Design Organizational Behavior

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Leadership in the Digital Age

Mr. Ruckman gave insights into the changing role of leadership in modern companies, the changes in business models over the last few decades, focusing on what firms should do.

Digital Transformation: In this Global, Digital World We All Must Learn to Work Together!

PLUS magazine talked about many topics with Michael Ruckman, Founder and President of Senteo, a boutique consultancy with an impressive track record in business transformation.

Voice On Demand Retail Podcast: Part 3 – Leadership in the Retail Market

Michael Ruckman talks about Customer Experiences & Customer Journeys, The three faces of Digital for Retailers and the state of leadership in the retail market today.

Voice On Demand Retail Podcast: Part 1 – Customer Experience & Journeys

Michael Ruckman talks about Customer Experiences & Customer Journeys, The three faces of Digital for Retailers and the state of leadership in the retail market today.

Voice On Demand Retail Podcast: Part 1 – Customer Experience & Journeys

Michael Ruckman talks about Customer Experiences & Customer Journeys, The three faces of Digital for Retailers and the state of leadership in the retail market today.

Voice On Demand Retail Podcast: Contacts, Experiences and Journeys: What customers really want

Michael Ruckman, President & CEO of Senteo talks about Customer Contacts, Experiences, and Journeys in this fast moving presentation from the MECS+R Congress in 2021 in Dubai.

Michael Ruckman Talks about Customer-Centric Business Models

What is the difference between retention and loyalty, and between customer-centric and relationship-centric business models? How exactly can one monetize customer experience? Michael Ruckman answers these questions and more…

The 2021 Customer Experience Culture Index

Don't miss the 2021 CXCI - with 778 visits by mystery shoppers to 82 banks in Russia, Ukraine, and Belarus. Michael Ruckman & Alexey

The 2020 Customer Experience Culture Index. Influencing Customer Contact Quality in Russia

For any banks interested in customer loyalty, don't miss the launch of our new market research to measure the quality of customer contacts in the banking Industry in Russia. The 2020 Customer Experience Culture Index

The 2020 Customer Experience Culture Index. Influencing Customer Contact Quality in Russia

The 2012 Customer Experience Index

For any banks interested in customer loyalty, don’t miss the launch of our new market research to measure the quality of customer contacts in the banking Industry in Russia.

Build a Tower, Build a Team

Tom Wujec from Autodesk presents some surprisingly deep research into the “marshmallow problem” — a simple team-building exercise that involves dry spaghetti, one yard of tape and a marshmallow.

What It Takes To Find and Keep Love

When did you know you loved your significant other? Or first notice results after exercising? Chances are it took time. Simon Sinek talks about the importance of consistency in leadership.