Corporate Culture

Corporate Culture
See All
Sort by:
The Evolution of Business Models (Module 1)
The Evolution of Business Models (Module 1)
The evolution of business models from product-centric to customer-centric to relationship-centric.
Expanding Sources of Monetization (Module 2)
Expanding Sources of Monetization (Module 2)
The expansion of sources of monetization together with the evolution of business models brings nine options for business.
Outdated management models (Module 3)
Outdated management models (Module 3)
Outdated management models are a destructive force in the evolution of business models and successful relationships with customers and employees.
Changes in Behaviour and Difficulties with Engagement (Module 4)
Changes in Behaviour and Difficulties with Engagement (Module 4)
Seems that the workforce is changing and digital natives now present a different set of challenges for motivation and engagement.
Changes in Behaviour and Difficulties with Engagement (Module 4)
Changes in Behaviour and Difficulties with Engagement (Module 4)
Seems that the workforce is changing and digital natives now present a different set of challenges for motivation and engagement.
Using data, social context, and game theory to influence behavior (Module 5)
Using data, social context, and game theory to influence behavior (Module 5)
To maintain employee engagement, leaders in the digital age will use an array of different tools and tactics for motivation, development, and guidance.
How leaders must evolve together with business models (Module 6)
How leaders must evolve together with business models (Module 6)
Great leaders understand a few things about leadership and guiding change. Setting aside 0ld-style management tactics, the leaders of the digital age inspire, guide, influence, and support their teams on their journeys to great success.
#1. The Future is Here – Just Not Evenly Distributed
#1. The Future is Here – Just Not Evenly Distributed
In this new video series, Michael Ruckman and B. Joseph Pine discuss surviving and thriving in during the Coronavirus Pandemic and the long tail of effects to businesses and customer behavior to follow the current crisis. New modules will be posted every couple days for the next two weeks.
#2. Charge an Admission for Time Well Spent
#2. Charge an Admission for Time Well Spent
Are your customers enjoying Time Well Spent? How can you build additional sources of revenue while still creating value and an engaging experience for your customers? Michael Ruckman and Joe Pine continue their discussion on the experience economy in times of crisis and the Coronavirus pandemic.
#2. Charge an Admission for Time Well Spent
#2. Charge an Admission for Time Well Spent
Are your customers enjoying Time Well Spent? How can you build additional sources of revenue while still creating value and an engaging experience for your customers? Michael Ruckman and Joe Pine continue their discussion on the experience economy in times of crisis and the Coronavirus pandemic.
#3. Drama and Experiences are The Design of Time
#3. Drama and Experiences are The Design of Time
How can online shopping experiences be more engaging and effective? And how can human contact be integrated into hybrid shopping experiences to enhance the overall experience and engagement for online shoppers? Michael Ruckman and Joe Pine continue their discussion on the effects of the Coronavirus on retailers and experience stagers in part three of this seven part series.
#4. Premium Offerings Need One to One Interactions Online
#4. Premium Offerings Need One to One Interactions Online
If it's worth doing a one-to-one interaction in a store, it's worth doing a one-to-one interaction online. Any brand that strives to be customer-centric will use human contact, education, support, and guidance to enhance the value of their offering. Michael Ruckman and Joe Pine continue their discussion on the effects of the Coronavirus on retailers and experience stagers in part four of this seven part series.
#5. Do Companies Actually Understand Their Customers?
#5. Do Companies Actually Understand Their Customers?
Are companies using the data that they capture to bring value to customers? In most cases, the wealth of data is massively unused, and almost no real value is created for customers. Michael Ruckman and Joe Pine continue their discussion on the effects of the Coronavirus on retailers and experience stagers in part five of this seven part series.