Evolution of Business Models

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Evolution of Business Models Customer Experience Evolution of Business Models Innovation Loyalty Relationship Management Relationship-Centricity Customer-Centricity General Business Transformation

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New Opportunities for Businesses: Experiences & Transformation

Would you pay more for your health club membership if they guaranteed results? Turns out helping people to achieve their goals is a great source of competitive advantage.

Is It Possible to Become a Client-Centric Business Right Away?

In this short video, Michael Ruckman explains why each stage of business evolution must build on the skills and competencies developed at the previous level.

What is the Difference between Ecosystem & Marketplace?

The interview with Michael Ruckman from the Customer Experience Forum. Michael talks about trends in business, changing business models, and the difference between marketplaces and ecosystems.

How Business Models in Russia are Changing

In this interview, Michael Ruckman discusses some of the major changes to business models in Russia, including the importance of subscriptions as a relationship-based business model.

How Business Models in Russia are Changing

In this interview, Michael Ruckman discusses some of the major changes to business models in Russia, including the importance of subscriptions as a relationship-based business model.

What is Relationship-Centricity?

This short video explains what relationship-centricity is and how it is different from customer-centricity.

Banking for Tomorrow (Fun Edition)

Nikoil Bank has been a great client, and is making great improvements in their banking business model. Sure to be a competitive new offering in Azerbaijan!

Michael Ruckman is Speaking about Customer Retention & Loyalty

This short video explains the difference between retention and loyalty, what sort of behaviors each of them incentivizes, and the emotional and rational components of each.