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How Business Models in Russia are Changing
Interview with Michael Ruckman (CEO, Senteo Inc) at the Customer Service Summit 2019. The main topics:
- How business models in Russia are changing
- Subscriptions as a new relationship-based pricing model
- Asking the right question for good customer feedback
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Miroslav Boublik examines three aspects of bank operating models - the organization of operations, the approach to business, and the management model, alongside the specifics of the Russian market.
What is the difference between retention and loyalty, and between customer-centric and relationship-centric business models? How exactly can one monetize customer experience? Michael Ruckman answers these questions and more…
In a recent episode of the Escaping the Drift podcast, host John Gafford sat down with Michael Ruckman, founder and CEO of Centeo, to explore how artificial intelligence is reshaping business—and why organizational transformation must keep pace.
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