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Is It Possible to Become a Client-Centric Business Right Away?
Having trouble being customer-centric? Unfortunately, there’s no quick fix. In fact, there are 438 components of change in the evolution from product-centric to customer-centric businesses, and many of them are foundational for future levels of business maturity.
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Why do customer relationships really matter? Michael Ruckman explains the fundamentals of healthy customer relationships and why they are important to businesses. The Relationship-Centric Bank
Michael Ruckman, President & CEO of Senteo talks about Customer Contacts, Experiences, and Journeys in this fast moving presentation from the MECS+R Congress in 2021 in Dubai.
What is the difference between retention and loyalty, and between customer-centric and relationship-centric business models? How exactly can one monetize customer experience? Michael Ruckman answers these questions and more…
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