Evolution of Business Models

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Evolution of Business Models Customer Experience Emotional Intelligence Evolution of Business Models General Business Leadership Loyalty Relationship Management Relationship-Centricity Design Innovation Transformation Organizational Behavior Organizational Evolution Change Managment Customer-Centricity Corporate Culture

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We: The Ideal Customer Relationship

To Steve Yastrow, author of We: The Ideal Customer Relationship, the close, personalized relationship between business and individual, usually reserved for VIPs, is something that should occur with every encounter.

The Tipping Point: How Little Things Can Make a Big Difference

This is one of Gladwell’s best-known works. In it, Gladwell seeks to explain mysterious sociological changes – specifically, how it is possible for momentous, dramatic changes to happen seemingly overnight.

The Seven-Day Weekend: A Better Way to Work in the 21st Century

Ricardo Semler explains why we need to move in the direction of a “work culture” and environment that emphasizes opportunities for employees to be happy and independent.

The Art of Being Chosen: Secrets of Success from the Giants of Retail

The author has gathered insights from top executives to identify the drivers of success in retail. Categorizing the responses into six categories, Martin delivers the guiding principles for retail success.

The Art of Being Chosen: Secrets of Success from the Giants of Retail

Rules For Revolutionaries

Kawasaki conveys the facts around building a business founded on principles of success. As former Chief Evangelist of Apple, he brings to the table his expertise and skill in winning over consumers.

The Shallows: What the Internet Is Doing to Our Brains

Nicholas Carr, author of The Shallows, explores how the human mind has been turned malleable, molded by the mental tools and technologies that have been developed over the centuries.

The New Science of Retailing

The book recommends putting people first when making business decisions and making decisions that are companywide so that all employees are in alignment when it comes to new policies.

Shift Happens: The New Age of Bank Marketing

This is a light, easy reading introduction to the changes going on in the banking industry from a consulting perspective. The book looks at the industry in three sections or from three perspectives.

Shift Happens: The New Age of Bank Marketing

This is a light, easy reading introduction to the changes going on in the banking industry from a consulting perspective. The book looks at the industry in three sections or from three perspectives.

Reinventing the Wheel: The Science of Creating Lifetime

Reinventing the Wheel: The Science of Creating Lifetime Customers places its full focus on customers and how they should be the focus of any business.

The New Rules of Marketing and PR

Instead of affixing focus on traditional outlets such as radio and television, Scott places heavy emphasis on the internet and presenting the business through virtual outlets.

Leadership 2.0

This book is premised on a study that the authors facilitated to understand leadership skills that actually lead to results as opposed to those that are inconsequential or harmful.