Innovation

Innovation
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Voice On Demand Retail Podcast: Part 1 – Customer Experience & Journeys
Voice On Demand Retail Podcast: Part 1 – Customer Experience & Journeys
Michael Ruckman talks about Customer Experiences & Customer Journeys, The three faces of Digital for Retailers and the state of leadership in the retail market today.
Voice On Demand Retail Podcast: Contacts, Experiences and Journeys: What customers really want
Voice On Demand Retail Podcast: Contacts, Experiences and Journeys: What customers really want
Michael Ruckman, President & CEO of Senteo talks about Customer Contacts, Experiences, and Journeys in this fast moving presentation from the MECS+R Congress in 2021 in Dubai.
Michael Ruckman Talks about Customer-Centric Business Models
Michael Ruckman Talks about Customer-Centric Business Models
What is the difference between retention and loyalty, and between customer-centric and relationship-centric business models? How exactly can one monetize customer experience? Michael Ruckman answers these questions and more…
Interview With Michael Ruckman for the 2018 Customer Day Conference
What major trends will impact customer experiences in the next 3-5 years? In the article Michael Ruckman discusses the strengths and limitations of technology in improving customer experiences.
Interview With Michael Ruckman for the 2018 Customer Day Conference
What major trends will impact customer experiences in the next 3-5 years? In the article Michael Ruckman discusses the strengths and limitations of technology in improving customer experiences.
Explanation of What UX, CX and LX is and the Difference Between CEM & CXO
Explanation of What UX, CX and LX is and the Difference Between CEM & CXO
This quick 5-minute video explains the difference between User Experience, Customer Experience and Life Experience, provides examples of each and explains the difference between CEM and CXO.
Welcome to the Experience Economy – Joe Pine
Welcome to the Experience Economy – Joe Pine
Why is it that the goofy-looking gumball machine revolutionized its industry? Follow the link to see Joe Pine explain the principles of the experience economy and the value it provides.
Customer-Oriented Analytics: How to Show The CEO that Customer-Centric Models are More Profitable?
Customer-Oriented Analytics: How to Show The CEO that Customer-Centric Models are More Profitable?
In this short video, Michael Ruckman explains how customer-oriented analytics can be used to demonstrate to sceptics the value and increased revenue and profits that customer-centric business models bring.
Customer Journeys – Creating Value For Customers
In this quick video, Michael Ruckman explains how Customer Journeys create value for customers, rather than simply moving them from one contact to the next.
Customer Journeys – Creating Value For Customers
Customer Journeys – Creating Value For Customers
Customer Journeys – Creating Value For Customers
In this quick video, Michael Ruckman explains how Customer Journeys create value for customers, rather than simply moving them from one contact to the next.
Experiential Innovation. Full Version
Experiential Innovation. Full Version
A clip from Michael Ruckman’s is presentation about disruptive technologies, relationships with clients and offering at the Product Sense conference in Minsk, featuring a more detailed explaination of experiential innovation.
Experiential Innovation. Short Version
Experiential Innovation. Short Version
A clip from Michael Ruckman’s is presentation about disruptive technologies, relationships with clients and offering at the Product Sense conference in Minsk where Michael explains experiential innovation.
What do Customers Really Want?
What do Customers Really Want?
Can customers really tell you what they want? Only 2.5% can, and their comments are usually lost amongst all others who can’t, which is why it’s important to help them decide.