Leadership

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Leadership Change Managment Corporate Culture Emotional Intelligence Evolution of Business Models General Business Leadership Organizational Behavior Organizational Evolution Transformation Customer Experience Loyalty Relationship Management Relationship-Centricity Customer-Centricity Design Innovation

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Change: How to Make Big Things Happen

Damon Centola argues that genuine change requires a change in behaviors and attitudes, and that the ideas underpinning these changes spread through social networks, which shape social norms.

Outliers

Gladwell’s thesis is that success goes beyond any single individual’s qualities – rather, the circumstances and surroundings in which any individual exists play an equally, if not more, important role.

Great by Choice

Jim Collins and Morten Hansen build on Colins’ previous works. They use a similar format of case studies and analyzed research to identify drivers of success in “great” companies.

Good to Great

In this book, Jim Collins undertakes the task of clarifying what it takes for a company to transition from simply being good to truly being a great company.

Good to Great

In this book, Jim Collins undertakes the task of clarifying what it takes for a company to transition from simply being good to truly being a great company.

Connected Strategy

Siggelkow and Terwiesch propose 4 frameworks for transforming episodic interations between customers and businesses into continuous customer relationships, removing many of the issues of traditional business models.

The Relationship Economy: Building Stronger Customer Connections in the Digital Age

Author John DiJulius highlights the importance of relationship building. DiJulius is considered a premier authority on world-class Customer service and is the author of three books on Customer experience.

Managing Customer Relationships: A Strategic Framework

Edited by Don Peppers and Martha Rogers, this is a textbook-style volume on customer relationship management, collating materials and chapters from leading authorities in the field.

The Lean Startup: How Today’s Entrepreneurs Use Continuous Innovation to Create Radically Successful Businesses

Ries explores the pitfalls and shortcomings that catalyzed many start-up failures, and the tools and mindset required to avoid that same fate, offering insights from both anecdotes and theory perspective.

The Lean Startup: How Today’s Entrepreneurs Use Continuous Innovation to Create Radically Successful Businesses

The Innovator’s Solution: Creating and Sustaining Successful Growth

Clayton M. Christensen follows The Innovator’s Dilemma with The Innovator’s Solution, an answer for how businesses can create and sustain growth within their company in the face of innovation.

Delivering Happiness: A Path to Profits, Passion, and Purpose

This light and rather entertaining book chronicles the rise and success of Zappos and its unique company culture, as told by author, founder and entrepreneur, Tony Hsieh.

The Shape of Engagement: The Art of Building Enduring Connections With Your Customers, Employees and Communities

Scott Gould uses his diverse expertise and life experience to define engagement providing a framework within the book which describes this process, with both tactical and strategic utility.