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Driving Change in the Age of AI: Insights from Michael Ruckman Shared on the Escaping the Drift Podcast
In a recent episode of the Escaping the Drift podcast, host John Gafford sat down with Michael Ruckman, founder and CEO of Centeo, to explore how artificial intelligence is reshaping business—and why organizational transformation must keep pace. Ruckman, an international consultant who has worked in more than 40 countries and speaks four languages, argues that the real challenge of AI isn’t the technology itself, but the speed at which companies can adapt to their customers’ changing needs and behaviors.
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What is the difference between retention and loyalty, and between customer-centric and relationship-centric business models? How exactly can one monetize customer experience? Michael Ruckman answers these questions and more…
Michael Ruckman talks about Customer Experiences & Customer Journeys, The three faces of Digital for Retailers and the state of leadership in the retail market today.
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In a recent episode of the Escaping the Drift podcast, host John Gafford sat down with Michael Ruckman, founder and CEO of Centeo, to explore how artificial intelligence is reshaping business—and why organizational transformation must keep pace.
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