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Organize for Complexity
NIELS PFLAEGING—Co-founder and Associate of the BetaCode Network and Expert on Reinventing an Organization. Niels Pflaeging, author of Organize for Complexity is a passionate and thoughtful advocate for a “new breed“ of leadership and profound change in organizations. He is an acclaimed speaker and author of several books, a co-founder and associate of the BetaCodex Network, and president of his own consulting firm based in New York and Wiesbaden. Niels was a director with the prestigious Beyond Budgeting Round Table, BBRT, for five years, between 2003 and 2007. Niels wrote four books and many articles on leadership and transformation. His second book, Leading with Flexible Targets. Practice Guide to High Performance was awarded the Financial Times Germany Best Business Book award, in 2006. All his books were lauded by critics and readers and became bestsellers. Since 2006, Niels has been strongly involved in transformational change initiatives as a short-term and long-term advisor, in firms both in Europe and in the Americas. He not only speaks – he walks the talk. Niels is fluent in four languages: English, German, Spanish and Portuguese and travels from Germany. Book Niels Pflaeging at Speakers.com.
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PLUS magazine talked about many topics with Michael Ruckman, Founder and President of Senteo, a boutique consultancy with an impressive track record in business transformation.
What is the difference between retention and loyalty, and between customer-centric and relationship-centric business models? How exactly can one monetize customer experience? Michael Ruckman answers these questions and more…
What is the difference between retention and loyalty, and between customer-centric and relationship-centric business models? How exactly can one monetize customer experience? Michael Ruckman answers these questions and more…
What is the difference between retention and loyalty, and between customer-centric and relationship-centric business models? How exactly can one monetize customer experience? Michael Ruckman answers these questions and more…
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