Emotional Intelligence

Emotional Intelligence
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The Emotionally Intelligent Leader
Goleman explores the importance of leaders developing and maintaining emotional intelligence. Building on themes and ideas from previous works, this book is geared specifically towards helping leaders develop those skills.
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Digital Leadership: Changing Paradigms for Changing Times – Second Edition
Author Eric Sheninger explores the strategic mindset and behaviors required to create meaningful, transparent and engaging educational experiences. He discusses the importance of leveraging technology within education to engage students.
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Start with Why: How Great Leaders Inspire Everyone to Take Action
In one of his best know works, author Simon Sinek explains that the ‘why’ of what people and companies do is as important as the ‘what’ and the ‘how’.
What You Do Is Who You Are: How to Create Your Business Culture
In this book, author Ben Horowitz takes a unique approach to exploring how cultures are develop and how leader’s decisions and environmental circumstances help to build successful cultures.
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What You Do Is Who You Are: How to Create Your Business Culture
In this book, author Ben Horowitz takes a unique approach to exploring how cultures are develop and how leader’s decisions and environmental circumstances help to build successful cultures.
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Results Rule!: Build a Culture That Blows the Competition Away by Randy Pennington
Corporate culture is the main source of competitive advantage. Rather than chasing trends, emphasis should be placed on creating a culture that will foster growth and success.
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The Leadership Pipeline: How to Build the Leadership-Powered Company
The authors provide a roadmap for current leaders on how to successfully build a nurturing culture and environment allowing for employee development and learning between each leadership stage.
Are Businesses Stupid When it Comes to Customer Relationships?
Do businesses lack the intelligence to effectively manage customer relationships? This article explores the various forms of intelligence that businesses must develop in order to better serve this goal.
The 2021 Customer Experience Culture Index
Don't miss the 2021 CXCI - with 778 visits by mystery shoppers to 82 banks in Russia, Ukraine, and Belarus. Michael Ruckman & Alexey
The 2021 Customer Experience Culture Index
Don't miss the 2021 CXCI - with 778 visits by mystery shoppers to 82 banks in Russia, Ukraine, and Belarus. Michael Ruckman & Alexey
The 2020 Customer Experience Culture Index. Influencing Customer Contact Quality in Russia
For any banks interested in customer loyalty, don't miss the launch of our new market research to measure the quality of customer contacts in the banking Industry in Russia. The 2020 Customer Experience Culture Index
Build a Tower, Build a Team
Build a Tower, Build a Team
Tom Wujec from Autodesk presents some surprisingly deep research into the “marshmallow problem” — a simple team-building exercise that involves dry spaghetti, one yard of tape and a marshmallow.
What It Takes To Find and Keep Love
What It Takes To Find and Keep Love
When did you know you loved your significant other? Or first notice results after exercising? Chances are it took time. Simon Sinek talks about the importance of consistency in leadership.