General Business

General Business
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The Operational & Management Dilemma for Russian Bankers
Miroslav Boublik examines three aspects of bank operating models - the organization of operations, the approach to business, and the management model, alongside the specifics of the Russian market.       
Explanation of What UX, CX and LX is and the Difference Between CEM & CXO
Explanation of What UX, CX and LX is and the Difference Between CEM & CXO
This quick 5-minute video explains the difference between User Experience, Customer Experience and Life Experience, provides examples of each and explains the difference between CEM and CXO.
Welcome to the Experience Economy – Joe Pine
Welcome to the Experience Economy – Joe Pine
Why is it that the goofy-looking gumball machine revolutionized its industry? Follow the link to see Joe Pine explain the principles of the experience economy and the value it provides.
The Infinite Game
Renowned author and speaker Simon Sinek explains the importance of cultivating a long term ‘cause’ for your organization, and why such organizations tend to outperform organizations with only short-term aims.
The Infinite Game
The Infinite Game
The Infinite Game
Renowned author and speaker Simon Sinek explains the importance of cultivating a long term ‘cause’ for your organization, and why such organizations tend to outperform organizations with only short-term aims.
#1. Time For A Second Wave? If Not, Why Are We All Wearing Masks?
#1. Time For A Second Wave? If Not, Why Are We All Wearing Masks?
Will mass protests in the US bring a second wave of Coronavirus Infections? Michael Ruckman and Stuart Lawson discuss the elements of a good crisis along with some of the interesting things happening as a result of Coronavirus.
#2. How the Ripple Effect of this Crisis is Wreaking Havoc for All of Us!
#2. How the Ripple Effect of this Crisis is Wreaking Havoc for All of Us!
Understanding the dynamics of a crisis? It seems most governments understand the effect on economies and businesses. Michael Ruckman and Stuart Lawson discuss the ripple effect of Coronavirus that can be felt across the planet.
#3. You Can’t Afford to be a Bad Leader in Times of Crisis
#3. You Can’t Afford to be a Bad Leader in Times of Crisis
When is it okay to be a bad leader? Turns out, you can survive as a bad leader when times are good, but to make it through a tough crisis, great leaders always have an advantage. Michael Ruckman and Stuart Lawson continue their discussion on crisis management and leadership in times of Coronavirus.
#4. What happens to Strategy, Corporate Travel & Business Meetings After the Pandemic?
#4. What happens to Strategy, Corporate Travel & Business Meetings After the Pandemic?
Head office is asking for your five year strategic plan, road map, and financial model? Maybe now is not the time! Michael Ruckman and Stuart Lawson continue their discussion on the effects of Coronavirus on businesses.
#4. What happens to Strategy, Corporate Travel & Business Meetings After the Pandemic?
#4. What happens to Strategy, Corporate Travel & Business Meetings After the Pandemic?
Head office is asking for your five year strategic plan, road map, and financial model? Maybe now is not the time! Michael Ruckman and Stuart Lawson continue their discussion on the effects of Coronavirus on businesses.
#5. What Style of Leadership is Appropriate for Different Situations?
#5. What Style of Leadership is Appropriate for Different Situations?
Can you suffer from the leadership style you choose? Great leaders can adjust their style to meet the needs of the situation if they are given the chance. Michael Ruckman and Stuart Lawson continue their discussion on the effects and opportunities created by the current Coronavirus crisis.
#6. How Can We Trust that People are Working if We Can’t See Them?
#6. How Can We Trust that People are Working if We Can’t See Them?
Can productivity actually increase with remote work approaches? Actually, most people seem to be more productive since the lock down. Michael Ruckman and Stuart Lawson continue their discussion on the effects of Coronavirus on business along with some thoughts on leadership.
#7. Great Leaders Have Both Authenticity & Integrity
#7. Great Leaders Have Both Authenticity & Integrity
Skills are learned and character is chosen, but great leaders have both authenticity and integrity for sure. Michael Ruckman and Stuart Lawson continue their discussion on the effects of Coronavirus on business along with some thoughts on leadership.