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#4. What happens to Strategy, Corporate Travel & Business Meetings After the Pandemic?
Head office is asking for your five year strategic plan, road map, and financial model? Maybe now is not the time! Michael Ruckman and Stuart Lawson continue their discussion on the effects of Coronavirus on businesses.
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Surviving & Thriving with Crisis Management & Leadership
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Why do customer relationships really matter? Michael Ruckman explains the fundamentals of healthy customer relationships and why they are important to businesses. The Relationship-Centric Bank
What is the difference between retention and loyalty, and between customer-centric and relationship-centric business models? How exactly can one monetize customer experience? Michael Ruckman answers these questions and more…
What is the difference between retention and loyalty, and between customer-centric and relationship-centric business models? How exactly can one monetize customer experience? Michael Ruckman answers these questions and more…
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