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#2. How the Ripple Effect of this Crisis is Wreaking Havoc for All of Us!
Understanding the dynamics of a crisis? It seems most governments understand the effect on economies and businesses. Michael Ruckman and Stuart Lawson discuss the ripple effect of Coronavirus that can be felt across the planet.
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Surviving & Thriving with Crisis Management & Leadership
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PLUS magazine talked about many topics with Michael Ruckman, Founder and President of Senteo, a boutique consultancy with an impressive track record in business transformation.
Why do customer relationships really matter? Michael Ruckman explains the fundamentals of healthy customer relationships and why they are important to businesses. The Relationship-Centric Bank
What is the difference between retention and loyalty, and between customer-centric and relationship-centric business models? How exactly can one monetize customer experience? Michael Ruckman answers these questions and more…
Michael Ruckman talks about Customer Experiences & Customer Journeys, The three faces of Digital for Retailers and the state of leadership in the retail market today.
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