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#7. Great Leaders Have Both Authenticity & Integrity
Skills are learned and character is chosen, but great leaders have both authenticity and integrity for sure. Michael Ruckman and Stuart Lawson continue their discussion on the effects of Coronavirus on business along with some thoughts on leadership.
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Surviving & Thriving with Crisis Management & Leadership
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For any banks interested in customer loyalty, don't miss the launch of our new market research to measure the quality of customer contacts in the banking Industry in Russia. The 2020 Customer Experience Culture Index
PLUS magazine talked about many topics with Michael Ruckman, Founder and President of Senteo, a boutique consultancy with an impressive track record in business transformation.
What is the difference between retention and loyalty, and between customer-centric and relationship-centric business models? How exactly can one monetize customer experience? Michael Ruckman answers these questions and more…
Michael Ruckman talks about Customer Experiences & Customer Journeys, The three faces of Digital for Retailers and the state of leadership in the retail market today.
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