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The Inner Side of Organizational Change
Professor in Implementation and Change Management Thijs Homan has been focused on this question for many years: “What really happens when organisations change and develop?” In addition, he approaches conventional organisation and management theory formation critically. In his work, Thijs particularly looks at the ‘lived experience’ of people to understand (changing) organisations. During his talk he will share the key insights needed for smooth transformation within schools or organisations.
Thijs Homan: Professor in implementation and change management. He was promoted in 1989 for his research on the role and position of top managers in large coöperations in the Netherlands.
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Michael Ruckman, President & CEO of Senteo talks about Customer Contacts, Experiences, and Journeys in this fast moving presentation from the MECS+R Congress in 2021 in Dubai.
Michael Ruckman, President & CEO of Senteo talks about Customer Contacts, Experiences, and Journeys in this fast moving presentation from the MECS+R Congress in 2021 in Dubai.
What is the difference between retention and loyalty, and between customer-centric and relationship-centric business models? How exactly can one monetize customer experience? Michael Ruckman answers these questions and more…
What is the difference between retention and loyalty, and between customer-centric and relationship-centric business models? How exactly can one monetize customer experience? Michael Ruckman answers these questions and more…
What is the difference between retention and loyalty, and between customer-centric and relationship-centric business models? How exactly can one monetize customer experience? Michael Ruckman answers these questions and more…
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