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The Science of Timing With Dan Pink
Timing is everything – but how much do we know about timing itself? Bestselling author and voice of the RSA’s own sensational 16 million-viewed RSA Animate ‘Drive’, Dan Pink shows that timing is really a science.
Watch Dan Pink, bestselling author, in our latest RSA Spotlight – the edits which take you straight to the heart of the event!
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Michael Ruckman, President & CEO of Senteo talks about Customer Contacts, Experiences, and Journeys in this fast moving presentation from the MECS+R Congress in 2021 in Dubai.
Michael Ruckman talks about Customer Experiences & Customer Journeys, The three faces of Digital for Retailers and the state of leadership in the retail market today.
What is the difference between retention and loyalty, and between customer-centric and relationship-centric business models? How exactly can one monetize customer experience? Michael Ruckman answers these questions and more…
Michael Ruckman talks about Customer Experiences & Customer Journeys, The three faces of Digital for Retailers and the state of leadership in the retail market today.
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