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Voice On Demand Retail Podcast: Contacts, Experiences and Journeys: What customers really want
Featuring the first of a three part podcast episode with Michael Ruckman, President & CEO of Senteo. An expert with an incredible background in retail, retail banking, and real estate across all continents of the globe to talk about Customer Experience & Customer Journeys, The three faces of Digital for Retailers and the state of leadership in the retail market today.
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Most companies are making the same AI mistake: trying to replace people instead of empowering them. Discover why human-first AI strategies create stronger customer relationships and greater long-term value.
In a recent episode of the Escaping the Drift podcast, host John Gafford sat down with Michael Ruckman, founder and CEO of Centeo, to explore how artificial intelligence is reshaping business—and why organizational transformation must keep pace.
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What is the difference between retention and loyalty, and between customer-centric and relationship-centric business models? How exactly can one monetize customer experience? Michael Ruckman answers these questions and more…
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