Press News

The Customer Experience Index assesses banks based on five critical elements shaping customers' first in-person contact: Brand, Communications, Environment, Offering, and Culture. Discover the TOP 3 Banks for each key element.

In 2023 Senteo embarked on a significant mission to survey five countries: Armenia, Azerbaijan, Kazakhstan, Uzbekistan, and Kyrgyzstan. After four quarters of research, we're excited to share the summary.

A banking conference in the fall of 2005, in Barcelona, Spain, spurred Michael Ruckman to found Senteo Incorporated. Explore the Senteo full story.

Senteo launching monthly Customer Experience Index (CEI) Measurements in Almaty, Bishkek, and Yerevan! Unlock competitive advantages with expert insights.

At the 4Future Banking conference in Yerevan, Aleksey Veretenov, a senior partner at Senteo Inc, discussed transitioning to customer-centricity, integrating life cycle tools, and rethinking customer relationships.

Senteo held the CEI presentation in Almaty, unveiling bank ratings after conducting an impactful study. Explore how our methodology empowers banks.

For the last six months, we mystery shopped 70 banks in Almaty, Tashkent, Bishkek, and Dushanbe to complete the latest version of the Senteo Customer Experience Index (CEI) to measure the quality of first visit customer experiences in the banking industry.

Global trends – what is important to know about customer needs, preferences, and behavior right now!

Senteo presented together with Anahat Holding at the Blueprint event today in Istanbul! Great group of participants and partners both online and offline!

From 2007-2012, Senteo published an annual Customer Experience Index (CEI) that became a standard ranking for banks in Moscow.